Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Campbell

North Las Vegas,NV

Summary

Motivated Assistant Manager with background of overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Results-driven as an Assistant Manager offering 24+ years in achieving positive human resources results for Home Depot. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Agile and adaptable in all job history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Operation Assistant Manager

Home Depot
05.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Improved operational Excellence at store 3315 from the bottom 10th store in the region to the top 3rd in under a year
  • Improved Inventory by 100 bps

Customer Experience Manager

Home Depot
09.2020 - 05.2021
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

ASDS

Home Depot
06.2016 - 09.2020
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 200 new employees.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.

Operation Assistant Manager

Home Depot
09.2004 - 07.2016
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Department Supervisor

Home Depot
01.2001 - 09.2004
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Built and designed large displays weekly to promote specific products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Provided sales feedback to management to address concerns in sales reports.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

High School Diploma -

Cheyenne High School
North Las Vegas, NV
06.1995

Skills

  • Adaptability
  • Teamwork
  • Interpersonal Communication
  • Collaboration
  • Cultural awareness
  • Leadership
  • Self-motivated professional
  • Customer Service
  • Flexible & Adaptable
  • Strategic Planning
  • Operations management
  • Financial Management
  • Product and Service Knowledge

Timeline

Operation Assistant Manager

Home Depot
05.2021 - Current

Customer Experience Manager

Home Depot
09.2020 - 05.2021

ASDS

Home Depot
06.2016 - 09.2020

Operation Assistant Manager

Home Depot
09.2004 - 07.2016

Department Supervisor

Home Depot
01.2001 - 09.2004

High School Diploma -

Cheyenne High School
Amy Campbell