Amy Campbell
Louisville,KY
Overview
11
11
years of professional experience
Work History
VCR
Consumer Cellular
Louisville, KY
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Taking inbound calls from Consumer Cellular customers
Case Manager
PharmaCord
Louisville, KY
08.2023 - 04.2025
- Developed training materials for staff on compliance standards and regulatory requirements.
- Advocated for patients' needs within healthcare systems, strengthening support networks and services available.
- Evaluated program effectiveness through feedback mechanisms, driving continuous improvement initiatives in case management processes.
- Coordinated essential services for clients, resulting in improved overall well-being.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Case Manager
PharmaCord
Louisville, KY
02.2019 - 04.2025
- Coordinated patient care plans to ensure adherence to treatment protocols and improve health outcomes.
- Contacting insurance companies for benefits on the medication Auryxia.
- Utilized advanced billing software to track claim statuses and generate reports for management review.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Norton Healthcare
Receptionist
Louisville, KY
09.2014 - 07.2018
- Worked well in a team setting, providing support and guidance.
- Checked in/out patients.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Scheduled appointments.
Education
Associate of Science - Communications
University of Louisville
Louisville, KY01-2018
Skills
- Friendly, positive attitude
- Great with multi-tasking abilities
- Excellent communication
- Critical thinking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Detail oriented
- Time management
- Flexible and adaptable
- Dependable and responsible
Timeline
VCR
Consumer Cellular
06.2025 - Current
Case Manager
PharmaCord
08.2023 - 04.2025
Case Manager
PharmaCord
02.2019 - 04.2025
Norton Healthcare
Receptionist
09.2014 - 07.2018
Associate of Science - Communications
University of Louisville