Amy Campisi
Richardson
Summary
Solution Engineer with 3 years of experience delivering impactful product demos, guiding strategic deals, and building trusted relationships in the property management SaaS industry. Recognized as a top performer early in tenure and respected for strong listening skills and the ability to communicate with both technical and executive audiences. A natural collaborator who helped build team-wide resource hubs that improve consistency and speed. Ready to step into a Manager, Solution Engineering role to coach SEs, refine technical storytelling, and support high-velocity acquisition and expansion.
Overview
6
6
years of professional experience
Work History
Solution Engineer, SMB
AppFolio, Inc.
08.2019 - Current
- Recognized as a top 3 performer within the Solution Engineering team during the first full year, demonstrating consistent high impact in technical deal management and exceeding sales objectives
- Managed the technical aspects in all stages of the sales cycle from discovery to due diligence, collaborating with the sales team to strategically advance opportunities and overcome objections.
- Delivered strategic, value-focused technical sales presentations, product demonstrations, and product proof of concepts to executive and technical audiences.
- July 2022 – today
Customer Care Representative – Key Accounts
AppFolio, Inc.
04.2021 - 07.2022
- Maintained a relationship with two Customer Success Managers and their clients (80 to 90 at a time) while proactively identifying opportunities to improve customer product usage and growth adoption;
- Continued to manage support queue and live chat with clients while keeping up with KPIs.
- Achieved Certified Product Expert status, utilizing deep product knowledge to maintain high service levels and support complex client inquiries.
Customer Care Representative – Concierge Team
AppFolio, Inc.
07.2020 - 04.2021
- Partnered with leadership to establish and refine the new Customer Care Concierge role, defining core processes and assisting with the establishment of key performance indicators (KPIs);
- Mentored trainees on case management and troubleshooting, contributing to the team's professional development and consistency.
Associate Customer Care Representative
AppFolio, Inc.
08.2019 - 07.2020
Education
Bachelor of Science - Hospitality Administration, Meeting and Event Planning Focus
Stephen F. Austin State University
Nacogdoches, TX05.2013
Skills
- Sales Methodology & Strategy: Challenger Model, Selling Through Curiosity (STC), Strategic Deal Support, Product Demonstrations
- Leadership & Process: Team Leadership, Mentorship & Coaching, KPI Identification & Development, Continuous Improvement, Cross-Functional Collaboration
- Technical Proficiency: B2B SaaS/Software Applications, Salesforce, CRM Tools, Microsoft Suite
Affiliations
- Vice President of SFASU Panhellenic Association (December 2011 – December 2012)
- Zeta Tau Alpha (August 2009 – May 2013 – served on Judicial Committee, 2012, and Philanthropy Chair, 2010 – 2011)
Timeline
Customer Care Representative – Key Accounts
AppFolio, Inc.
04.2021 - 07.2022
Customer Care Representative – Concierge Team
AppFolio, Inc.
07.2020 - 04.2021
Solution Engineer, SMB
AppFolio, Inc.
08.2019 - Current
Associate Customer Care Representative
AppFolio, Inc.
08.2019 - 07.2020
Bachelor of Science - Hospitality Administration, Meeting and Event Planning Focus
Stephen F. Austin State University