Amy Canfield
Business Owner
Purcell,OK
Summary
Entrepreneur, Salon Owner, and a seasoned Customer Service Associate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Earthbound Trading
07.2016 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Entrepreneur/Owned/Worked Salon
Self-employeed
08.2013 - 05.2018
- Determined business plan, mission statement, and vision.
- Mapped income generating strategies to grow revenue.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Generated additional revenue streams through constructive partner and client relationships.
- Built business to 92 customers by implementing effective marketing and customer engagement plans (this was impressive considering the town I opened my Salon in was very small
- I also educated personnel on company policy and procedure.
- Initiated workplace improvement programs for increased productivity (We had a comment section that could be found on our website, this was for employees, and clients as well, they were also given the option to do this anonymously and they could express their opinions, thoughts, comments or ask questions.
- Maintained posting of MSDS sheets in workplace as per State Regulations and State Board.
Education
Graduated Top of My Class - Cosmetology Education
College Courses/Hours - Marketing Management And Research
08.2018
- Honor Roll 1st Sem. /2017
- 3.5 GPA
- Professional Development: (Medical Terminology)
- Completed AP course in MT Term
- Study Abroad: Mexico/ Medical in the Field
Skills
- MS Office Proficiency
- Customer Relationship Management
- Correcting Discrepancies
- Customer Service and Assistance
- Exceptional Communicator
- Project Management
- Customer Service
- Inbound and Outbound Calling
- Account Management
- Verbal Communication
- Retail Marketing
- Prioritizing Calls
- Problem Resolution
- Software Troubleshooting
- Travel Itineraries
- Employee Management
- Customer Data Confidentiality
- Sales and Upselling
Timeline
Customer Service Associate - Earthbound Trading
07.2016 - 01.2020
Entrepreneur/Owned/Worked Salon - Self-employeed
08.2013 - 05.2018
America Beauty College - Graduated Top of My Class, Cosmetology Education
Med Tech College - Indianapolis - College Courses/Hours , Marketing Management And Research