AMY CANTIN
Director Sales and Operations
Mandeville,LA
Summary
DIRECTOR OF SALES AND OPERATIONS Dynamic and results-oriented Sales and Operations Director with extensive experience developing, training, and leading highly successful sales teams. Strong Operations leadership over several diverse Industries.Ability to problem solve and collaborate as an integral part of a cross-functional leadership team to increase revenue, profitability, team continuity, and brand awareness. Adept at promoting positive team culture and goal-oriented environment; thriving in high-pressure, high-demand work environments requiring exceptional leadership, time management, development, organization, growth and business acumen. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Director
OmniMax International
03.2023 - 01.2024
- Directed and led a team of company and Independent Regional account executives to drive sales and gross profitably for OmniMax
- Strategically developed sales plans with my team to increase YOY growth by 33%
- Partnered with the cross-functional executive leadership teams around sales planning, team development
- Set annual budgets with the C suite Sales team and executed reviews based on budgeted goals
- Worked directly with the Vice President and President of Sales to ensure alignment with OmniMax overall goals, objectives, and KPIs to grow revenue, while ensuring the highest level of customer satisfaction
- Partnered with product manager, marketing manager, plant managers, customers, dealers, builders, distributors on a daily basis
- Maintained and developed team with a consultative selling standard of practice and excellent interpersonal skills with executive level customers and channel partners
- Worked collaboratively with fellow colleagues to develop a results-oriented, team environment that is focused on success and Company goals
- Works to drive the attainment of sales, profitability and corporate objectives within functional scope
- Drive national sales attainment through recognized market channels consistent with Company’s strategies
- Work with Marketing Manager to match marketing programs with sales outreach
- Manage and execute the overall sales process and establish reporting metrics that match attainment of
- Company goals
- Develop pricing policies and practices that achieve contribution margin and profitability goals (including discounts, rebates, terms, conditions, etc., that are appropriate for the market channels served)
- Executed and reported out on the rebate and customer incentive programs.
- Worked with my team and C suite to develop equitable sales objectives and quotas that insure the
- Company’s financial objectives are exceeded
- Design and distribute reports accordingly
- Ensured execution of new product and service introductions
- Recommend new products/services for R&D
- Worked with sales leadership and HR on sales changes, sales development, delivery of training, and
- Onboarding.
Senior Account Executive
Lowe’s, Progressive Leasing
03.2021 - 06.2022
- The main point of contact for the Lowe’s Lease to Own program
- Responsible for annual sales goal of $160MM + with a TAM of $500MM +
- Drove sales by executing against key objectives, and quickly identifying areas of opportunity to execute a plan of action
- Increased sales YOY 30 %
- Worked directly with the Vice President and Director of Sales to ensure alignment with Lowe’s overall goals, objectives, and KPIs to grow revenue, while ensuring the highest level of customer satisfaction
- Worked with Lowe’s C suite and regional leadership to ensure execution of sales plan for Lowe’s Lease to Own program
- Partnered with Lowe’s corporate credit team to establish integrated processes and training within Lowe’s to drive process efficiencies
- Worked directly with Lowe’s/Progressive field leadership to set clear, consistent, and transparent goals and communication creating solid deliverables for seamless execution
- Worked directly with Progressive and Lowe's Marketing teams around creative design both Web and Print materials, campaign execution and implementation for Lowe's Lease to Own program
- Work directly with
- Merchant support, Sales enablement, Product, Data analysis, compliance, and various other departments to ensure business goals were met and exceeded
- Facilitated all weekly, Monthly and Quarterly reviews with Lowe’s Team.
Director National and International Sales
Zep, Inc
07.2017 - 03.2020
- Directed and led a team of highly skilled National and International account executives to drive sales and gross profitably across North America and Canada
- Coached and mentored team on creating and executing innovative sales plans using market data, statistics, trends, forecasting, and internal/external resources to increase growth across multiple customer market channels
- Analyzed team data to identify specific market inadequacies, readjusting plans as needed to support growth and profitability initiatives
- Led by example to demonstrate best practices; regarding communication, growth, sales strategy, and creating a positive team and customer culture
- Strategically developed sales plans to increase YOY growth by 20% to secure business opportunities and employ a “grow, gain, and retain”
- Developed action plans using SWOT analysis and Strategic Selling Methodology to grow and retain client base
- Partnered with the cross-functional executive leadership teams around sales planning, team development, and Voice of the employee and customer
- Set all annual budgets for National and International account executives and executed reviews based on budgeted goals
- Proactively monitored all markets, ensuring swift and transparent intel to the team to execute on information and ensure profitable revenue streams
- Conducted Interviewing, hiring, and training teams
- Handled appraising performance while addressing and resolving HR issues ensuring compliance
- Participated in existing and new business prospects field rides with team members, meeting with clients to identify needs and develop strategies to meet and exceed expectations
- Executed quarterly and annual business reviews with National and International account executives
- Dedicated to providing support, communication, and guidance to cultivate strong teams and customer relationships.
Director
We Can Safety and Environmental Supply
01.2017 - 07.2017
- Business Operations and Sales, Led Sales and Operations for the company; reported to partner owners on growth and or areas of opportunity
- Aligned strategic business and operational growth for the company
- Assessed all risks as a startup, quickly identifying areas of focus to ensure sustainable growth and mitigate risk
- Collaborated with the partner owners on new business opportunities, vendor relationships, and market positioning for optimal sustained growth and profitability
- Engaged in all contract negotiations with existing and potential customers to increase company revenue by
- Continuously analyzed operational performance, identifying areas of opportunity, and generating targeted resolution strategies to improve cost reduction and policy issues
- Conducted all hiring, employee onboarding, training, employee coaching, and devolvement planning to drive professional growth and internal promotions
- Proactive networking via various channels including but not limited to; Chamber of Commerce, BNI, Trade
- Shows, and speaking events; all to create areas of opportunity to grow the business and increase revenue and profitably.
Business Development Manager
Grainger Industrial Supply
07.2015 - 01.2017
- Managed all facets of a 20-account portfolio generating $150M+ in annual revenue
- Execution of proposals, and bids, negotiating RFPs and contracts
- Prepared and presented performance updates and quarterly business reviews to C suite leadership
- Managed direct sales and C-Level client relationships to ensure Sales and
- Revenue retention goals
- Adjusted account sales approach in response to new market developments, closely monitoring competitor activity, product innovations, and overall market conditions
- Actively collaborate across all departments to monitor efficiencies and direct efforts to improve cross functional processes and outcomes
- Served as leader mentor/trainer for the Sales team and Subject Matter Expert (SME) on sales planning, business reviews, and negotiations.
Customer Operations Manager
Grainger Industrial Supply
07.2011 - 07.2015
- Led and mentored a team of 45 operations and sales professionals
- Ensured team delivered exceptional customer experiences and professional business acumen at every company touchpoint - from first engagement through the sales cycle and maintaining customer relationships
- Work collaboratively with C suite leadership, Sales and Operations, and other key partners cross functionally, around budget strategy planning
- Analyzed existing procedures to identify performance gaps for teams and led continuous improvement projects, utilizing 5S and Six Sigma to correct inefficiencies, presenting recommendations for process improvements, and supporting the implementation of solutions
- Managed all WFM and planning functions for all business units in credit and fraud
- Adapt plans and priorities to address business resources and operational challenges to continue to meet customer expectations
- Implemented the Train the Trainer platform and increased overall efficiencies in learning and production
- Recruited, hired, developed, coached, and Trained Sales Managers, Senior Account
- Executives, and Business Development Executives
- Strengthened inter-community-company relations, increasing brand awareness and cultivating robust partnerships with volunteer and charitable organizations, certified volunteer for a Red Cross “Ready When the Time Comes,” and other high-profile charitable Grainger Foundation events serving as a liaison for the company.
Assistant Branch Manager
Grainger Industrial Supply
08.2006 - 07.2011
- Developed a high-performing team of 35 operations and sales team members
- Empowered team members’ growth through coaching and development to support goal attainment and customer engagement while executing against company objectives
- Worked directly with account executives, and regional leadership, on the development and implementation of growth strategies for efficient processes, sales growth, and increased revenue
- Handled coaching and development for all employees to ensure professional and personal growth enabling exceptional internal and external practices
- Proactively cultivated a positive and safe workplace culture for teams, focused on safety first and adherence to all Grainger and OSHA guidelines
- Worked on special assignment at BP headquarters as the primary liaison between Grainger corporate and
- BP corporate during the BP Oil Spill
- Received awards from Executive leadership at BP Oil, and the
- President of Grainger.
Regional Sales Manager
T Moblie
10.2004 - 08.2006
Skills
- National & International Sales Leadership
- Executive Sales Leadership
- Coaching and Mentoring
- Negotiations
- Network Marketing
- Project Leadership
- Complex Account and Customer Support
- Business Development
- Proactive Problem-solving
- Strategic Planning & Analysis
- Account Life-cycles
- Interpersonal Communications
- Public Speaking
- Training
- Lean Processes
- Change Management
- Some areas of proficiency
- MS Office Suite
- CRM
- Salesforce
- Teams
- SAP
- Workday
- Workforce software
- E-commerce platforms
- Service Channel
- Omni Channel
- ERP ONE
- SharePoint
- ORACLE
- Concur
- Coupa
- Power BI
- Cornerstone
- Tableau
- Six Sigma
- Analytics
- Process Improvement
- Forecasting
- Workforce Management
- Quality Assurance
- 5S
- Communication skills
- Negotiation
- Sales
- OEM
- Project Management
- Account Management
- Business Analysis
- Pricing
- Management
- Slack
- Google Suite
- Data Analysis
- Learning technology
- B2B sales
- Retail sales
- Team management
- Inside sales
- Google Docs
- Enterprise sales
- Event planning
- Computer Networking
- Direct Sales
- Visual Basic
- CRM software
- Presentation skills
- English
- Technology sales
- Marketing
- Leadership
- Analysis skills
- Level 5 Sales Traning
- Links
- Wwwlinkedincom/in/amy-cantin
- Certifications and Licenses
- Six Sigma Certification
- Assessments
- Recruiting — Proficient
- July 2022
- Managing the candidate sourcing and selection process
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development
- In any professional field
- PPE Compliance
- Training and Development
- Excellent Communication
Timeline
Director
OmniMax International
03.2023 - 01.2024
Senior Account Executive
Lowe’s, Progressive Leasing
03.2021 - 06.2022
Director National and International Sales
Zep, Inc
07.2017 - 03.2020
Director
We Can Safety and Environmental Supply
01.2017 - 07.2017
Business Development Manager
Grainger Industrial Supply
07.2015 - 01.2017
Customer Operations Manager
Grainger Industrial Supply
07.2011 - 07.2015
Assistant Branch Manager
Grainger Industrial Supply
08.2006 - 07.2011
Regional Sales Manager
T Moblie
10.2004 - 08.2006