Amy Card
Hilliard,OH
Summary
Highly motivated and results-oriented Talent and Culture Manager with a proven track record of success in all aspects of human resources, including recruitment, onboarding, employee relations, and administrative support. Expertise in full-cycle recruitment, from job posting and candidate screening to offer negotiation and onboarding. Proven ability to streamline HR processes through the implementation and utilization of HRIS systems (e.g., Paychex). Strong understanding of employee benefits administration, payroll processing, and compliance regulations. Adept at building and maintaining strong relationships with employees and fostering a positive work environment. Proven ability to effectively manage and prioritize multiple tasks in a fast-paced environment while providing exceptional support to senior leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Talent & Culture Manager (HR)/CEO & President Support
Greater Columbus Sports Commission
09.2017 - Current
- Key Responsibilities:
- Talent Acquisition: Managed full-cycle recruitment processes, including job posting, sourcing, screening, interviewing, and onboarding. Developed and implemented effective recruitment strategies to attract top talent.
- HR Operations: Administered employee benefits programs, processed payroll, and ensured compliance with all relevant labor laws. Managed HRIS systems and maintained accurate employee records.
- Employee Relations: Provided guidance and support to employees on various HR-related matters, including employee relations, performance management, and career development.
- Administrative Support: Provided comprehensive administrative support to senior leadership, including calendar management, travel arrangements, expense reporting, and meeting coordination.
- Office Management: Managed all aspects of office operations, including facilities management, vendor relations, and inventory control.
Research Administrator
Remington Davis Clinical Research
03.2016 - 02.2017
- Key Responsibilities:
- Employee Relations: Coached new employees and existing staff on administrative procedures, company policies and performance standards. Four new hires were onboarded during my tenure.
- Administrative and Office Support: Coordinated travel arrangements by booking airfare, hotel and ground transportation. [Frequency, e.g., "On a monthly basis for six senior leadership and M.D. Doctors
- Offered office-wide software support and training, troubleshooting issues and optimizing usage. Successfully resolved software-related issues and conducted training sessions through patient portal data systems.
- Handled client correspondence and tracked records to foster office efficiency. Improved client response times by streamlining record-keeping processes, to increase efficiency
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Inventory Manager
German Village Antiques
02.2015 - 02.2016
- Key Responsibilities:
- Worked and supported family-owned business with inventory management, sales, customer service and marketing as needed.
- Trained employees to perform daily business functions.
- Created and monitored promotional approaches to increase sales and profit levels.
Graduate Degree & Executive Education Programs Coordinator
The Ohio State University, Fisher College of Business
05.2012 - 01.2015
- Highly organized and results-oriented professional with a proven track record of success in supporting academic and administrative operations. Expertise in program development, student services, faculty support, and event planning. Demonstrated ability to effectively collaborate with cross-functional teams to achieve program goals and enhance the student experience. Proven ability to manage multiple projects simultaneously, meet tight deadlines, and maintain high levels of accuracy and attention to detail.
- Key Responsibilities:
- Program Development: Orchestrated smooth and efficient program development by collaborating cross-functionally across departments. Supported program faculty and staff recruiting trips, including booking travel, managing venues, and coordinating event logistics. Maintained tight production timetables and quality standards to deliver exceptional offerings to audiences.
- Student Services: Provided comprehensive support to students throughout their academic journey, including recruitment, admissions, orientation, scheduling, financial aid assistance, and grade reporting. Managed student records, processed tuition payments, and maintained the online campus communication portal.
- Faculty & Staff Support: Provided comprehensive HR and logistical support to faculty and staff, including travel arrangements, reimbursement processing, and material procurement.
- Marketing & Planning: Successfully recruited prospective students and participants through various channels, including trade shows, email campaigns, and information sessions. Edited and updated web pages to reflect current events and courses. Managed the planning and execution of department events, including ordering food, securing venues, and coordinating guest logistics.
- Administrative Support: Entered and maintained data in various systems, reviewed student transcripts, and compiled candidate information for faculty review. Conducted eight to ten recruiting events per year to grow the program pipeline.
Retail Sales Associate
Eddie Bauer
10.2005 - 01.2010
- Key Responsibilities:
- Provided exceptional customer service by assisting customers with purchases, locating desired items, and enrolling them in rewards programs.
- Accurately processed customer transactions, including checking prices, scanning items, applying discounts, and printing receipts.
- Maintained a visually appealing and organized store environment by restocking shelves, organizing merchandise displays, and ensuring overall store cleanliness.
Education
Master of Arts - Human Resource Management
Keller Graduate School of Management
Columbus12.2012
Bachelor of Arts - Technical Management/Focus in Human Resources
Decry University
Columbus05.2010
Skills
- Leadership & Development: Coaching, Performance Optimization, Team Building, Talent Management, Employee Relations
- Strategic HR: Organizational Development, Recruitment & Retention Strategies, Strategic Planning, Benefits Implementation, Payroll and Employee record retention
- Operational Excellence: Onboarding, Training Programs, Interviewing, Employee Surveys
- Customer Service: Problem solving and active listening to better understand client/customer needs
- Office 365 (all systems included in the Suite including Extranet)
- OKTA single sign-on
- Apple iTunes U
- HRIS Systems (Paychex Flex, Oracle PeopleSoft, Breezy HR, Checkr background, Certify Reimbursement)
- Further Benefits Systems (iSolved, Med Mutual Wealth Management)
- Database Systems (patient portal and CRM, Simpleview)
- Survey software (Qualtrics, Survey Monkey)
Certification
- Certified Tourism Ambassador (CTA)
- Notary Republic
- Experience Columbus Insider Program (internal tourism ambassador program)
- CPR Certification
- Mental Health CPR Certification
- Professional in Destination Marketing Certification
- Epilepsy Training Certification
Timeline
Talent & Culture Manager (HR)/CEO & President Support
Greater Columbus Sports Commission
09.2017 - Current
Research Administrator
Remington Davis Clinical Research
03.2016 - 02.2017
Inventory Manager
German Village Antiques
02.2015 - 02.2016
Graduate Degree & Executive Education Programs Coordinator
The Ohio State University, Fisher College of Business
05.2012 - 01.2015
Retail Sales Associate
Eddie Bauer
10.2005 - 01.2010
Master of Arts - Human Resource Management
Keller Graduate School of Management
Bachelor of Arts - Technical Management/Focus in Human Resources
Decry University
Community Service
Center of Science and Industry (COSI), Mid-Ohio Food Bank, Columbus Parks Clean Up, Ronald McDonald House
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