AMY CARDOLINO
Worcester,Ma
Summary
Multi- talented Human Services professional emphasizing client advocacy and strength based care. Excels at developing innovative and comprehensive treatment plans that leverage patients’ existing support networks.
Overview
20
20
years of professional experience
Work History
Care Coordinator
Behavioral Health Partners Of Metro West/ Spectrum
Worcester, MA
08.2020 - Current
- Partnered with physicians, social workers, therapists, other team members to develop and implement individualized care plans and documented all patient interactions and interventions
- Identify appropriate resources and advocate for services when needed
- Provide leadership, advocacy and mentorship to residents, staff and community
- Ability to provide guidance on different pathways to recovery and being accepting a variety of those pathways to recovery, including MAT
- Maintains patients comprehensive clinical record, assessments, provisions of services, coordination of care, discharge planning
- Works collaboratively with clinical team to engage, educate, communicate and coordinate care with patient, their family, behavioral team and general medical and dental health care providers, community resources and others to ensure that all services in ISP are implemented
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Consulted with Clinical Care Manager to assess cases and enhance care.
Residential Counselor
Advocates Inc Linda Fay Griffin House
Worcester, MA
07.2014 - Current
- Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Provided counseling and support to clients with drug and alcohol abuse issues
- Collected urine samples to test for substance use
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
- Connected clients with community service and resource agencies
- Responded appropriately to the physical, emotional and developmental needs of Individuals served
Assistant Program Manager
Advocates Inc.
Framingham, MA
07.2017 - 12.2018
- Processed monthly reports
- Attend team Clinical meetings and supervise as requested and communicate effectively with Individuals and staff in other areas
- Financial and Medication Audits
- Participated in training's whenever offered to improve skills set and knowledge
- Performed account reconciliations and resolved variances
- Participate in Individual Service Plans
- Provided case management services, counseling, education and life-skills training to diverse population
- Established team priorities, maintained schedules and monitored performance
- Reviewed documentation for compliance with requirements and accuracy of information
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
Resident Care Manager
Greater Worcester Housing Connection
Worcester, MA
01.2013 - 07.2015
- Ensure safety and security of residents Monitor client chores Support clients Engage all clients by understanding and addressing there needs within or outside scope of work
- Attend and participate in team meetings and supervise as requested. Communicate effectively with clients and staff in other areas
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
- Provided counseling and support to clients with drug and alcohol abuse issues
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Respite Care Worker
Private Care
Gardner, MA
07.2008 - 11.2011
- Kept track of allergies and dietary restrictions
- Medication Administration
- Daily documentation
- Assisted with daily living skills
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices .
Case Manager
S.W.C.R.C
Gardner, MA
07.2007 - 03.2010
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
- Coordinated program referrals for community-based resources
- Updated Clinical team on monthly basis with latest progress notes
- Attended Drs appointments with Individuals
Education
Psychology
Coursera
Online Certificate - undefined
Recovery Coach Academy
Worcester MA2017
CNA/HHA - Healthcare
3 Dimensions Healthcare
Worcester, MA2013
Diploma - undefined
Leominster High School
Leominster, Ma1992
Skills
- Computer Skills
- Supervisory experience
- Strong communication
- Assessment's, Care plans
- Crisis intervention
- Community referrals
- CPR/First Aide,MAP
- Strong interpersonal skills
- Decision making
- Strategic Planning
- Insurance practices
Timeline
Care Coordinator
Behavioral Health Partners Of Metro West/ Spectrum
08.2020 - Current
Assistant Program Manager
Advocates Inc.
07.2017 - 12.2018
Residential Counselor
Advocates Inc Linda Fay Griffin House
07.2014 - Current
Resident Care Manager
Greater Worcester Housing Connection
01.2013 - 07.2015
Respite Care Worker
Private Care
07.2008 - 11.2011
Case Manager
S.W.C.R.C
07.2007 - 03.2010
Psychology
Coursera
Certificate - undefined
Recovery Coach Academy
CNA/HHA - Healthcare
3 Dimensions Healthcare
Diploma - undefined
Leominster High School
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