Amy Cardona
Northridge,CA
Summary
Highly competent instructor with a background in developing and delivering engaging lessons. Strong knowledge of assessment methods, and children management, contributing to successful learning environments. Notably improved student engagement and performance in previous roles. Skilled communicator capable of fostering meaningful relationships with students, parents, and colleagues to enhance the overall learning community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Il Fornaio Restaurant
Woodland Hills , California
12.2023 - Current
- Managed dining room layout to maximize the efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Took reservations over the phone and in person.
- Answered telephone to provide dining information and take reservations.
Swimming Instructor
Sole Swim
Calabasas , California
03.2019 - Current
- Prepared the equipment before each class and stored items properly after class
- Taught daily swim instruction to students varying in ages and skill levels
- Assisted in setting up the pool deck, cleaning up public areas, and closing the pool in unsafe conditions
- Organized and taught swimming lessons to children aged 1 to 14 years old.
Receptionist
Sister Care Inc.
Woodland Hills , California
08.2022 - 02.2024
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Collaborated with other departments to resolve complex issues.
- Created detailed reports summarizing customer service trends.
- Assisted with the development of language training programs for staff members who needed to learn a foreign language for business purposes.
Assistant Manager
CS Clothing LA
Canoga Park , California
11.2021 - 12.2022
- Coordinated day-to-day operations
- Ensured that company guidelines are followed
- Assisted the general manager in organizing, planning, and implementing strategies
- Monitored the performance of the sales team
- Trained, coached, and monitored new employees.
Sale Associate
Footlocker
Canoga Park , California
04.2021 - 05.2022
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing and tagging
- Helped the customer locate products and check store system for merchandise on other sites
- Maintained customer satisfaction with quick and professional handling of product return
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Completed orders and organized product deliveries to meet customer timetables
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Spanish
Los Angeles Pierce College
Woodland Hills12-2023
Associate of Arts - Communications
Los Angeles Pierce College
Woodland Hills, CA12-2023
Associate of Arts - General Studies
Los Angeles Pierce College
Woodland Hills, CA12-2023
Associate of Arts - Social And Behavioral Sciences
Los Angeles Pierce College
Woodland Hills, CA12-2023
High School Diploma -
El Camino Real Charter High School
Woodland Hills06.2021
Skills
- Stockroom upkeep
- Upselling techniques
- Cash Handling
- Product Recommendation
- Friendly and Outgoing
- Excellent communication skills
- Customer Service
- Spanish Fluency
- Telephone reception
- Team Collaboration
- Detail Oriented
- Front of House Organization
- First Aid Training
- Logical reasoning
Certification
First Aid/ CPR Certified
Languages
- English, Native/ Bilingual
- Spanish, Native / Bilingual
Awards
Awarded "Employee of the Month" in March 2021
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Host
Il Fornaio Restaurant
12.2023 - Current
Receptionist
Sister Care Inc.
08.2022 - 02.2024
Assistant Manager
CS Clothing LA
11.2021 - 12.2022
Sale Associate
Footlocker
04.2021 - 05.2022
Swimming Instructor
Sole Swim
03.2019 - Current
Associate of Arts - Spanish
Los Angeles Pierce College
Associate of Arts - Communications
Los Angeles Pierce College
Associate of Arts - General Studies
Los Angeles Pierce College
Associate of Arts - Social And Behavioral Sciences
Los Angeles Pierce College
High School Diploma -
El Camino Real Charter High School
First Aid/ CPR Certified
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