Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Carl

Kansas City,KS

Summary

Results-driven project management professional with solid background in overseeing complex implementations. Known for fostering team collaboration and delivering impactful results. Skills include strategic planning, stakeholder engagement, and adaptive project execution.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Implementation Project Manager

Paychex Inc
05.2014 - 05.2025
  • Manages client implementation projects through application of comprehensive project management concepts that include leading and coordinating teams/resources, proactively identifying and mitigating risks engaging the client and stakeholders, creating and monitoring deliverables, and reporting on obstacles to ensure successful client implementation.
  • Acts as primary contact for the client during the implementation process to resolve issues, answer
    questions and ensure expectations and deadlines are met.
  • Determines client product needs to ensure client expectations are properly set.
  • Establishes and maintains partnerships with Sales Manager and Sales Representatives to ensure that all
    new and current client needs are assessed and met.
  • Creates and manages a customized implementation timeline including all tasks to be completed, then
    manages communications and meetings with all stakeholders to ensure a successful client launch.
  • Manages communications and meetings with internal team members to ensure tasks are being
    completed and deadlines met.
  • Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure
    client needs are being met.
  • Works closely with Implementation team and Sales to provide outstanding support and product
    implementation to clients.
  • Provides regular status updates to Implementation Supervisor/Manager and Sales to ensure all
    necessary tasks are being completed.
  • Ensures all end-user documentation is complete and delivered to client, allowing client to effectively
    utilize products.
  • Performs a professional and thorough transition of the client to the Ongoing Support Team to finalize
    implementation phase.
  • Makes recommendations regarding needs analysis and process improvements for implementation team.
  • May provide or oversee client training to ensure client expectations are met.

New Client Consultant

Paychex Inc
09.2002 - 05.2014
  • Entered new customer data into Paychex Flex platform including employee demographics, employee and employer tax information, and employee wages for W-2's.
  • Balance employee year-to-date information to ensure accuracy of employee and employer tax returns.
  • Train clients on entering payroll, pulling reports, and making updates in cloud based application.
  • Calling clients to manually enter payroll and verify accuracy of information.
  • Working with sales partners to verify paperwork is accurate and complete for implementation.

Senior Payroll Specialist

Paychex, Inc
08.1999 - 09.2002
  • Maintained payroll information by collecting, calculating, and entering data into payroll system.
  • Handed confidential information in compliance with HIPAA.
  • Processed terminations by calculating final wages accurately and ensuring payments were made on time.
  • Generated reports on payroll data to ensure accuracy of information.
  • Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
  • Performed manual calculations as needed for special circumstances such as bonus payments or stock options.
  • Calculated withheld taxes accurately based on federal, state, and local regulations.

Education

Associate of Arts - General Studies

Kansas City Kansas Community College
Kansas City, KS
05.1996

Skills

  • Issue resolution
  • Business processes
  • Software implementation
  • Project implementation
  • Requirements gathering
  • Teamwork and collaboration
  • Scope definition
  • Customer service
  • Stakeholder partnerships

Certification

  • Lean Six Sigma Yellow Belt
  • Agile Project Management

Timeline

Implementation Project Manager

Paychex Inc
05.2014 - 05.2025

New Client Consultant

Paychex Inc
09.2002 - 05.2014

Senior Payroll Specialist

Paychex, Inc
08.1999 - 09.2002

Associate of Arts - General Studies

Kansas City Kansas Community College

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