Amy Carlin Porter
Wrentham,MA
Summary
Dynamic IT professional with over 15 years of experience specializing in delivering exceptional customer service and driving complex Services sales engagements to successful business outcomes. Recognized for a results-oriented approach and a strong ability to foster relationships with both business and technical stakeholders across all organizational levels.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Data Center Solutions Principal
Dell Technologies
05.2021 - Current
- Consistently meet or exceed transformational and deploy (transactional) Services sales revenue quotas.
- Responsible for partnering with Dell Sales executives and customers around Dell Services portfolio and to deliver successful business outcomes.
- Drive and evangelize Services sales initiatives with Dell Sales Account Teams and customers around AI, Multi-Cloud, Cyber Security, Managed Services and Transactional Services Offerings.
- Subject Matter Expertise on all Services offerings with a primary focus on identifying, scoping, proposing and closing data center services sales engagements.
Onboarding Program Manager
ACP Consulting, LLC
05.2019 - 2021
- Responsible for a 75 million-dollar DXC backup and storage (BUaaS/ STaaS) Back up and Storage as a Service engagement. This solution will provide a refresh of the existing AMS Leveraged Backup environments. The new solution will be based on NetBackup running under NetBackup Virtual Appliance as the backup engine with Nimble arrays providing storage of backups.
- Worked/ led PM focus group on the following DXC initiatives:
- Reviewed DXC On-boarding workflow and made recommendations to streamline and make the workflow more efficient.
- Received Dell EMC Management accolades for the following:
- Shortened project life cycle (duration) from start to finish
- Closed the most projects in a single month
Senior Project Manager
Roundtower Technologies, Inc. (acquired by Ahead)
01.2016 - 01.2019
- Manage projects across all Round tower offerings: including Data Center, Network, Cloud, Security, Assessments/Workshops and Managed Services.
- Manage complex implementations and build relationships with strategic customers.
- Responsible for managing diverse technical teams to include Professional Service and Managed Services resources.
- Responsible for project tracking and efficiency.
- Deliver high level of customer satisfaction to promote repeat business.
- Manages the identification, resolution and escalation of project issues and risks.
- Plans and executes project communications ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.
- Customer Satisfaction MVP Q1 2016
Project Manager
Dell/ EMC Corporation
01.2013 - 01.2016
- Provided project lifecycle leadership over all phases of EMC product implementations.
- Performed the delivery and deployment of infrastructure project plan and detailed statement of work (SoW) standards.
- Created project plan and goals for each project to ensure EMC commitments to the customer are achieved.
- Prepared and maintained clear and concise communication/ activities/progress/time recording reports in accordance with EMC standards and submits to customers, management and Sales.
- Responsible for daily management of all EMC resources and activities.
- Ensured projects are delivered on time, within budget and to the satisfaction of the customer.
Resource Manager
Dell/ EMC Corporation
01.2010 - 01.2013
- Provided EMC Professional Service and Customer Service Resources to all phases of EMC Northeast project deliveries.
- Staffed, planned and coordinated Professional Service employees (EMC Engineers, Solution Architects and Implementation Engineers) to specific client engagement projects.
- Collaborated with Project Managers and EMC System Engineers to identify qualified technical resources needed and then assembled Delivery teams qualified to perform the work.
- Ensured projects are delivered on time, within budget and to the satisfaction of the customer and the account team.
- Responsible for working cross functionally within EMC with NE Delivery Practice Leads, District Service Managers and Resources to coordinate all project Resources.
- Honorable Mention for PS Award – Q1, Q2, and Q3.
Senior Inside Sales Representative
EMC Maintenance
01.2005 - 01.2007
- Responsible to price, quote and renew EMC hardware and software support contracts.
- Worked collaboratively with Field Sales Representatives and customers to renew or terminate support contracts.
- Responsible for meeting and exceeding quarterly sales goals.
- Provided customer service to internal and external customers with inquiries relating to individual contract agreements.
- Administratively facilitate the processing of renewal contracts in a timely and accurate manner.
Education Services Specialist
EMC Education
01.2002 - 01.2005
- Responsible to work collaboratively with EMC Account Teams to position and sell EMC’s Educational Offerings to EMC customers.
- Worked with EMC Federal Account teams to identify EMC Customer’s training needs and then recommend appropriate training solution.
- Drove the entire Education sales process from presales to post sales.
- Instrumental in Growing Education Sales in Federal District over 100%.
- Recognized and won four Service Recognition awards.
Senior Technical Recruiter
Global Services
01.2000 - 01.2002
- Responsible for innovative and cost-effective staffing solutions for EMC’s Global Services organization. Focused on the national recruitment of: Professional Services, Customer Service, Sales, Marketing and Technical Support professionals.
- Responsible for all phases of recruitment process – Sourcing, Prescreening, Interviewing, and Closing of candidates.
- Development of Competency Models for Professional Services organization.
Education
MBA - Business Administration
Northeastern University
Boston, MABachelor of Arts - Speech Communications
Northeastern University
Boston, MASkills
- Services Sales expertise
- Customer relationship management
- Service excellence
- Lead cross functional teams
- Project oversight
- Strategic resource planning
Certification
- EMC Proven Professional
- ITILv3
Timeline
Senior Data Center Solutions Principal
Dell Technologies
05.2021 - Current
Onboarding Program Manager
ACP Consulting, LLC
05.2019 - 2021
Senior Project Manager
Roundtower Technologies, Inc. (acquired by Ahead)
01.2016 - 01.2019
Project Manager
Dell/ EMC Corporation
01.2013 - 01.2016
Resource Manager
Dell/ EMC Corporation
01.2010 - 01.2013
Senior Inside Sales Representative
EMC Maintenance
01.2005 - 01.2007
Education Services Specialist
EMC Education
01.2002 - 01.2005
Senior Technical Recruiter
Global Services
01.2000 - 01.2002
MBA - Business Administration
Northeastern University
Bachelor of Arts - Speech Communications
Northeastern University
Professional Development
- ITILv3 Foundations
- EMC Proven Certification - Foundations