Appfolio
Amy Carmen
Property Manangement
Perry Hall,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Canton Management Company
08.2023 - 09.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Attended staff meetings and took extensive notes to share with property manager.
- Responded to Common Area Maintenance (CAM) inquiries.
Human Relations Assistant
SCS Physicians
04.2019 - 08.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
Realtor/Investor Services Representative
Huffman Investments, LLC
Baltimore, Maryland
2016.10 - 2022.07
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Wrote contracts to outline sales and purchases of properties.
Education
Certificate Program - Medical Assistance
Medix School
Towson, MD04.1991
High School Diploma -
Seton High School
Baltimore, MD05.1988
Coldwell Banker Real Estate School
Towson 08.2019 - 9 2019
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Staff Management
- Relationship building and rapport
Timeline
Assistant Property Manager
Canton Management Company
08.2023 - 09.2024
Coldwell Banker Real Estate School
08.2019 - 9 2019
Human Relations Assistant
SCS Physicians
04.2019 - 08.2023
Realtor/Investor Services Representative
Huffman Investments, LLC
2016.10 - 2022.07
Certificate Program - Medical Assistance
Medix School
High School Diploma -
Seton High School
Accomplishments
In 2016, I started work within real estate industry, investing in homes, remodeling, hiring the appropriate contractors and developing a business relationship, and eventually became a licensed agent. After completion of the homes we would either sell the property making a profit or use them as rental income. By 2022 we had 5 rentals and sold 16 refurbished homes. When I started with Canton Management Company I had knowledge of what sells a home but quickly learned the importance of getting the work done quickly, efficiently, and cost effective manner. I have a passion for the work, the drive for perfection, work incredibly well multitasking while under a time restriction, I have completed turns in as little as 3 days.
I had the opportunity different areas in real estate and have developed a love for the industry.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offPaid sick leavePersonal development programsTeam Building / Company RetreatsSoftware
Exel
Word
Quickbooks