Summary
Overview
Work History
Education
Skills
Honors Awards
Volunteer Experience
Timeline
Hi, I’m

Amy Carpenter

Goodyear,AZ
Amy Carpenter

Summary

Senior Business Analyst with an eye for technical detail and persistence in the face of difficulty. I'm known for facilitating clear end user-IT communications, implementation, and training.


Your solution is only as good as your analysis.

Overview

10
years of professional experience

Work History

EPCOR Utilities

Senior Business Analyst
04.2022 - Current

Job overview

  • Advanced technical business assessment & requirement gathering
  • Implemented customer success analytic software to assess service and needs
  • Implemented U.S Fleet dispatch software to optimize work flow based on skill, workload, and drive time
  • Advanced documentation and training skills
  • Creation of Learning Libraries, instructing Lunch & Learn sessions,
  • Guide and instruct new BA hires on all processes and best practices
  • Advanced automation configuration through many various softwares: O365 Workflows, DocuSign, various PM software including Planner, Trello, and Monday.com

EPCOR Utilities

Business Analyst
12.2021 - 04.2022

Job overview

  • Identified and documented gaps to improve software configuration and educational technology
  • Gathered requirements to line up for success on all pending project rollouts
  • Initiated and created e-learning platform with LMS.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Interior Logic Group

Product Manager
01.2021 - 12.2021

Job overview

  • Trained the top 20% of National builders on the software
  • Established and migrated documentation on all Design Systems
  • Created courses, voice overs, and walkthrough videos for customers.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Piner Olivet Union School District

District Technology Manager
03.2014 - 07.2017

Job overview

  • Managed IT related long and short-term projects for 6 sites
  • Responsible for teaching K-12 and higher education teachers; created Tech Tuesdays, Wired Wednesdays etc.
  • Created new documentation and data tracking for processes, programs, and assets (Illuminate)
  • Phased in improvements after end-user-based feedback and trials
  • Administrator level experience in O365, Drive, Project, Trello, Wrike, et.
  • Configured all technological hardware: PCs, Macs, iPads, Scanners, Printers, Headsets, Adaptive Educational Hardware
  • Implemented Meraki security and tracking system district wide on more than 5,000 iPad devices.
  • Managed all IT Site Service Desks with a focus on empathy, insight, and education

Education

Utah State University

Humanities (B.S.)

Skills

    Technical Business Requirements

    End User Empathy

    Digital Documentation & Libraries

    Critical Thinking

    Tenacious

    Super Admin: O365

Honors Awards

  • EPCOR President's Award, Runner-up (2023), EPCOR
  • California Distinguished School Award: Mark West Charter School (2010), C.D.E.

Volunteer Experience

I am a certified emergency foster parent in AZ and my family volunteers help to at-risk children. I'm passionate about making a positive impact in our community. 

Timeline

Senior Business Analyst

EPCOR Utilities
04.2022 - Current

Business Analyst

EPCOR Utilities
12.2021 - 04.2022

Product Manager

Interior Logic Group
01.2021 - 12.2021

District Technology Manager

Piner Olivet Union School District
03.2014 - 07.2017

Utah State University

Humanities (B.S.)

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Amy Carpenter