- Volunteering
- Strategy Games
- Gardening
- Video Gaming
- Crafting and DIY Projects
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Wine Tasting
- Volunteer Work
- Homelessness Outreach
- Personal Development and Self-Improvement
Amy Carr
Baltimore,MD
Summary
Dedicated professional with a friendly demeanor and strong problem-solving skills, experienced at Johns Hopkins Hospital. Proven track record in maintaining high cleanliness standards and enhancing guest satisfaction through effective communication and eco-friendly cleaning solutions. Skilled in floor care techniques and committed to workplace safety, ensuring a welcoming environment for all. Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges. Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Environmental Care
Johns Hopkins Hospital
11.2024 - 10.2025
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized eco-friendly cleaning products to ensure safe environments for occupants.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Floor Technician
Johns Hopkins Hospital
06.2023 - 11.2024
- Operated floor care equipment including buffers and extractors to maintain cleanliness and appearance of facilities.
- Conducted routine inspections of floors to identify maintenance needs and ensure safety standards compliance.
- Developed and implemented efficient cleaning schedules, optimizing workflow and reducing downtime during operations.
- Enhanced safety protocols by identifying hazards and recommending solutions, fostering a safer work environment for all staff.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
- Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
- Ensured proper mixing and disposal of cleaning chemicals, adhering to health and safety standards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Janitor
Red Coats
11.2022 - 04.2023
- Conducted regular inspections of facilities to identify areas needing attention or improvement in cleanliness standards.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Janitor
CCS
11.2021 - 11.2021
- Maintained cleanliness and order in assigned areas, ensuring a safe environment for staff and visitors.
- Operated industrial cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency.
- Implemented waste management protocols, promoting recycling and proper disposal of materials.
- Collaborated with team members to address maintenance issues, improving response times and service quality.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Cashier
Value Village
04.2019 - 11.2021
- Trained new cashiers on operational procedures and best practices for efficiency.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Improved efficiency, organized checkout area for optimal workflow.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Built relationships with customers to encourage repeat business.
Shipping and Receiving Clerk
Amazon
04.2018 - 03.2019
- Oversaw daily shipping and receiving operations, ensuring accuracy and efficiency in processing orders.
- Implemented process improvements that enhanced workflow efficiency in shipping and receiving areas.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Sorted and delivered materials to different work areas and staff.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
Inbound Stower
Amazon
10.2016 - 03.2017
- Optimized inventory organization to enhance picking and shipping efficiency.
- Trained new staff on proper stowing techniques and safety protocols.
- Monitored stock levels to ensure timely replenishment of warehouse supplies.
- Collaborated with team members to streamline workflows and increase productivity.
- Implemented best practices for material handling and storage procedures.
Office Manager
George Physical Therapy
11.2010 - 10.2016
- Streamlined office operations by implementing efficient scheduling and patient management systems.
- Coordinated communication between physical therapists and patients to enhance service delivery and satisfaction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw daily front office operations, ensuring seamless guest experiences and efficient workflow management.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Sandwich Artist
Subway
01.2010 - 09.2010
- Crafted customized sandwiches to meet customer specifications and dietary preferences.
- Managed inventory levels and ensured freshness of ingredients through regular stock rotation.
- Trained new employees on food safety protocols and sandwich preparation techniques.
- Enhanced customer satisfaction by delivering quick service during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Streamlined sandwich assembly processes, reducing preparation time without sacrificing quality.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Sales Associate
Gallo/Alko Clothing
01.2006 - 01.2010
- Engaged in ongoing training to develop product knowledge and customer service skills.
- Supported promotional events by setting up displays and communicating offers to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Participated in inventory management, including stock replenishment and loss prevention measures.
- Answered customer questions about sizing, accessories, and merchandise care.
- Adapted quickly to changing store needs and customer demands while maintaining positive attitude.
Cashier
Kmart
01.2004 - 12.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Planet Replay
04.2003 - 09.2003
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure optimal product presentation.
- Operated point-of-sale system for efficient transaction processing and inventory tracking.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Participated in inventory management, including stock replenishment and loss prevention measures.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Adapted quickly to changing store needs and customer demands while maintaining positive attitude.
Education
GNA License - CNA
It Works Learning
Baltimore, MD05-2010
Certificate of Completion - Painting
Woodland Job Corps
Laurel, MD10-2003
Certificate of Completion - Cosmotology
Gordon Phillips Beauty School
Reisterstown, MD06-2022
High School Diploma -
Northern Senior High School
Baltimore, MD06-2001
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Computer skills
- Decision-making
- Problem resolution
- Verbal communication
- Attention to detail
- Safety procedures
- Cleaning and sanitation
- Floor buffing
- Workplace safety
- Waxing techniques
- Floor stripping
- Job site preparation
- Spot treatment
- Furniture movement
- Floor polishing and buffing
- Work orders
- Stainless steel polishing
- Teamwork and collaboration
- Problem-solving abilities
- Chemical handling
- Eco-friendly solutions
- Chemical-handling safety
- Sweeping and mopping
- Trash collection
- Trash collection and removal
Interests
Timeline
Environmental Care
Johns Hopkins Hospital
11.2024 - 10.2025
Floor Technician
Johns Hopkins Hospital
06.2023 - 11.2024
Janitor
Red Coats
11.2022 - 04.2023
Janitor
CCS
11.2021 - 11.2021
Cashier
Value Village
04.2019 - 11.2021
Shipping and Receiving Clerk
Amazon
04.2018 - 03.2019
Inbound Stower
Amazon
10.2016 - 03.2017
Office Manager
George Physical Therapy
11.2010 - 10.2016
Sandwich Artist
Subway
01.2010 - 09.2010
Sales Associate
Gallo/Alko Clothing
01.2006 - 01.2010
Cashier
Kmart
01.2004 - 12.2005
Sales Associate
Planet Replay
04.2003 - 09.2003
GNA License - CNA
It Works Learning
Certificate of Completion - Painting
Woodland Job Corps
Certificate of Completion - Cosmotology
Gordon Phillips Beauty School
High School Diploma -
Northern Senior High School