Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Amy Carree

san antonio,TX

Summary

Dynamic leader with a proven track record at Wendy's Corporation, adept in operations management and team building. Excelled in driving performance improvement and sales growth, achieving notable increases in customer retention. Skilled in project management and effective communication, I spearhead strategic planning and vendor relationships to surpass goals with innovation and efficiency.

Overview

23
23
years of professional experience

Work History

General Manager

Om Gans Hospitality
01.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.

General Manager

Wendy's Corporation
01.2013 - 05.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Assistant General Manager

Wendy's Corporation
09.2010 - 01.2013
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Conducted regular competitor analysis to stay ahead in market trends and offerings.
  • Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
  • Enhanced operational efficiency by streamlining inventory management processes.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Implemented cost-saving measures without compromising on quality, boosting bottom line.
  • Analyzed sales data to identify and capitalize on trends, driving revenue growth.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Upgraded technology systems, enhancing overall business efficiency and customer interaction.
  • Implemented customer feedback system, leading to improved service offerings.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Initiated local marketing campaign, increasing foot traffic and sales.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Coach

Weld Central Athletics Department
03.2002 - 04.2009
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
  • Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
  • Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Boosted player recruitment, by establishing strong relationships with local schools and sports clubs.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
  • Organized and led community sports events, promoting physical activity and sportsmanship in local area.
  • Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
  • Conducted workshops on nutrition and mental health for athletes, contributing to their overall well-being and performance.
  • Streamlined travel arrangements for away games, ensuring efficient logistics and minimizing disruptions to players' routines.
  • Fostered leadership among players, by creating mentorship programs that paired experienced athletes with newcomers.
  • Enhanced players' strategic understanding, by conducting detailed video analysis sessions.
  • Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
  • Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
  • Led team to win regional championships, by instilling strong work ethic and resilience in players.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Developed code of conduct for team, promoting discipline and respect both on and off field.
  • Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
  • Achieved significant reduction in player injuries, through implementation of comprehensive warm-up and cool-down routines.
  • Collaborated with school officials to ensure student-athletes' academic and athletic commitments were balanced effectively.
  • Improved team's win-loss record, by focusing on developing advanced tactical strategies.
  • Increased fan engagement, by organizing meet-and-greet events with players and coaching staff.
  • Facilitated recovery programs for injured athletes, accelerating their return to peak performance levels.
  • Developed athletes' skills in various sports, enhancing team performance and individual competence.
  • Offered constructive feedback to clients to help reach goals.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Education

Bachelor Of Business Administration And Management - Business Administration And Management

Colorado State University
Fort Collins, CO
05.2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Motivation
  • Client relations
  • Schedule management
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Project management
  • Consistently meet goals
  • Exceptional interpersonal communication
  • Workflow planning
  • Performance evaluations
  • Troubleshooting expertise
  • Team oversight
  • Marketing
  • Sales analysis
  • Sound judgment
  • Account management
  • Data review
  • Vendor sourcing
  • Risk management
  • Sales team development
  • Proficient in software
  • Human resources management
  • Client account management
  • Skilled negotiator
  • Community outreach
  • Program administration
  • Project scope

Timeline

General Manager

Om Gans Hospitality
01.2021 - Current

General Manager

Wendy's Corporation
01.2013 - 05.2020

Assistant General Manager

Wendy's Corporation
09.2010 - 01.2013

Coach

Weld Central Athletics Department
03.2002 - 04.2009

Bachelor Of Business Administration And Management - Business Administration And Management

Colorado State University

Similar Profiles

CREATE PROFILE
Amy Carree