Amy Carter
Healthcare Professional
Rocky Mount,VA
Overview
34
34
years of professional experience
1
1
Certificate
4
4
years of post-secondary education
Work History
Healthcare Administrative Associate
Carilion Clinic
10.2020 - 07.2023
- Residency Clinic- Family & Community Medicine
- Check in/out of patients (approx. 80-130 per day with 2-4 Admins)
- Answer phone calls and schedule/cancel high volume appointments daily
- Verify/update all registration information & applicable insurance verifications with all patients & insurance companies.
- Collect payments and reconcile cash drawer
- Use Epic EMR system
- Microsoft Office and Teams
Patient Access Representative
Carilion Clinic
09.2017 - 10.2020
- Patient registration for Emergency Room and outpatient services - CFMH
- Verify and update all patient info and insurances
- Collect payments and reconcile shift cash drawer
- Pre-registrations and insurance verification for pending upcoming hospital Outpatient procedures
- Worked closely with ER nursing and Dr when needed as well as other various departments for Outpatient services
- Liaison at times for family members waiting at ER.
Medical Office Associate II
Carilion Clinic
06.2016 - 09.2017
- Ob/Gyn Float Pool (traveled to any Ob/Gyn offices as needed)
- Introduced to management and helped streamline a new check-in procedure in 2 of the offices that was implemented at that time and is still in effect. (Jefferson Ob/Gyn & Rocky Mount Ob/Gyn)
- Check in/out of patients.
- Answer high volume of phone calls and schedule/cancel appointments.
- Verify/update all registration information with every patient
- Collect payments and reconcile cash drawer
- Work with internal/external customers.
Front Desk Manager
Holiday Inn Express & Suites
05.2015 - 03.2016
- Welcome guests. High volume hotel.
- (First impression) Check in/out of guests.
- Verify all information with guest at check in
- Accountability for drawer
- Answer calls for hotel and assist or direct caller accordingly
- Work with other departments to ensure room availability, condition.
- Take ownership of customer complaints for immediate resolution whenever possible
- Placed breakfast order from supplier
- Group sales.
Personal Caregiver
Private party/home owner.
10.2013 - 11.2014
- Attended to the needs of elderly woman with symptoms of dementia
- Stayed in her home 5 nights a week to care for her
- Light housekeeping
- Prepare light meals
- Give her meds.
Medical Office Associate II
Carilion Clinic
07.2007 - 03.2013
- Family & Internal Medicine
- Check in/out of patients
- Answer phone calls and schedule/cancel appointments
- Verify/update all registration information with patient
- Collect co-pays and account for daily cash drawer
- Work with internal/external customers.
Patient Access Representative
Carilion Clinic
11.2004 - 07.2007
- Patient registration for Emergency Room and outpatient services - CFMH
- Verify and update all patient info and insurances
- Collect payments and responsible for shift cash drawer
- Handle deposits for hospital
- Mailroom distribution of incoming/outgoing/interoffice mail
- Switchboard operator.
Administrative Assistant
Franklin County Health Department- VDH
10.2003 - 11.2004
- Front office assistant for medical, environmental, and occasionally dental or WIC department
- Answer phone for office. Direct calls as needed.
- Make/cancel appointments
- Verify and update patient information as well as insurance when applicable
- Filing charts
- Data entry for Environmental applications/complaints
- File and retrieve when needed soil perk/well/septic and restaurant permits
- Handle daily cash drawer
- Deputy Registrar for birth/death certificates.
Customer Service Representative
Anthem, Inc.
06.2001 - 07.2003
- Answer calls from health insurance subscribers
- Verify/update information
- Data entry of claims received
- Medicare supplement department.
Customer Service Representative
The Uttermost Company
08.1996 - 06.2001
- Responsible for customer service (manufacturing field) territory of Eastern states and Canada, as well as several large accounts
- Data entry of customer orders from retail customers and territory sales reps and follow through commitment to work with other departments to have orders shipped to customers in a timely fashion
- Occasionally filled in at front desk as receptionist, switchboard operator
- Traveled to High Point, NC twice a year to help with orders and workflow at the High Point Furniture Market.
Quality Inspector
VANITY FAIR BRANDS (Bassett-Walker)
08.1994 - 08.1996
- Quality inspector for finished products of sweatshirts at Bassett Walker, division of Vanity Fair
Quality Inspector
Inno Tech Manufacturing Inc.
10.1993 - 08.1994
- Quality inspector of eyeglass lenses
- Also worked up front as needed to fill in as receptionist
- This was working for Dr Ron Blum in development of the Excalibur machine prior to the transition to Johnson & Johnson.
Wal-Mart Associate
Walmart Store 1301
11.1989 - 10.1993
- Worked as switchboard operator mainly but also served as cashier and sales associate in domestics and ladies wear.
Education
Some college classes in Medical/Admin -
Virginia Western Community College
Roanoke, VA05.2013
Some college classes in Business -
University of the Cumberlands
Williamsburg, KY05.1988
High school diploma -
Christian Heritage Academy
Rocky Mount, VA 01.1986 - 06.1987
High School -
Franklin County High School
Rocky Mount, VA 08.1983 - 01.1986
Skills
- Medical Office Procedures (10 years)
- Medical Terminology (2 years)
- HIPAA (17 years)
- Insurance Verification (7 years)
- Epic (8 years)
- EMR Systems (8 years)
- Conflict management
- Hospital experience (6 years)
- Public relations
- Medical Insurance
- Relationship Building
- Problem Solving
- Confidentiality
- Multitasking
- Attention to Detail
- Professionalism
Certification
- CHAA, NAHAM, 07/01/19, 07/01/21
- BLS Certification, AHA, 03/01/23, 03/01/25
Additional Information
Covey's 7 habits of highly effective people seminar.
Timeline
Healthcare Administrative Associate
Carilion Clinic
10.2020 - 07.2023
Patient Access Representative
Carilion Clinic
09.2017 - 10.2020
Medical Office Associate II
Carilion Clinic
06.2016 - 09.2017
Front Desk Manager
Holiday Inn Express & Suites
05.2015 - 03.2016
Personal Caregiver
Private party/home owner.
10.2013 - 11.2014
Medical Office Associate II
Carilion Clinic
07.2007 - 03.2013
Patient Access Representative
Carilion Clinic
11.2004 - 07.2007
Administrative Assistant
Franklin County Health Department- VDH
10.2003 - 11.2004
Customer Service Representative
Anthem, Inc.
06.2001 - 07.2003
Customer Service Representative
The Uttermost Company
08.1996 - 06.2001
Quality Inspector
VANITY FAIR BRANDS (Bassett-Walker)
08.1994 - 08.1996
Quality Inspector
Inno Tech Manufacturing Inc.
10.1993 - 08.1994
Wal-Mart Associate
Walmart Store 1301
11.1989 - 10.1993
High school diploma -
Christian Heritage Academy
01.1986 - 06.1987
High School -
Franklin County High School
08.1983 - 01.1986
Some college classes in Medical/Admin -
Virginia Western Community College
Some college classes in Business -
University of the Cumberlands
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Languages
English
Native or Bilingual
Spanish
Elementary
American Sign Language
Elementary
Assessments
- Customer focus & orientation, Proficient, 10/01/23, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 10/01/23, Managing physician schedules and maintaining accurate patient records
Assessments
- Customer focus & orientation, Proficient, 10/01/23, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 10/01/23, Managing physician schedules and maintaining accurate patient records