Summary
Overview
Work History
Education
Skills
Timeline
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Amy Cashman

Stevensville,MI

Summary

Dynamic Patient Service Representative with a proven track record at Spectrum Corwell Health, excelling in appointment scheduling and patient communication. Adept at ensuring HIPAA compliance while enhancing patient experiences through effective problem-solving and meticulous attention to detail. Committed to optimizing office organization and fostering strong relationships within the healthcare team.

Overview

6
6
years of professional experience
20
20

Customer Service

Work History

Patient Service Representative

Spectrum Corwell Health
St. Joseph, MI
04.2024 - 08.2025
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Verified patient information and updated electronic health records accurately.
  • Collaborated with medical staff to streamline patient flow and enhance service delivery.
  • Assisted in maintaining a clean and organized reception area for optimal patient experience.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Office Administrative Assistant

American Limb and Orthopedic's
St. Joseph, MI
05.2019 - 03.2024
  • Managed patient scheduling and appointment reminders for orthopedic consultations.
  • Coordinated communication between staff, patients, and healthcare providers effectively.
  • Prepared and maintained accurate patient records using electronic health systems.
  • Assisted in billing processes by verifying insurance information and patient data.
  • Organized office supplies and equipment to maintain efficient workflow in the clinic.
  • Implemented filing systems that improved document retrieval for staff members.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Responded promptly to customer inquiries via email or phone.

Education

General

St Joseph High School
St. Joseph
06-1990

Some College (No Degree) - Business

Lake Michigan College
Benton Harbor, MI

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Patient communication
  • Insurance verification
  • Customer relationship management
  • Office organization
  • Data entry accuracy
  • Administrative support
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Healthcare industry
  • Sterilization procedures
  • Eligibility determination

Timeline

Patient Service Representative

Spectrum Corwell Health
04.2024 - 08.2025

Office Administrative Assistant

American Limb and Orthopedic's
05.2019 - 03.2024

General

St Joseph High School

Some College (No Degree) - Business

Lake Michigan College

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Amy Cashman