Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Amy Castillo-Cardenas

Nashville,TN

Summary

Excelled in fast-paced environments, significantly contributing to team goals and maintaining high service standards. Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency. Certified in CPR training, OSHA training, and became a patient care technician in the span of 8 months.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pizza Hut, CSR

Natalie Woods
12.2023 - 09.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Factory Connection, 3rd Key

Kayla Wadsworth
04.2024 - 08.2024
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Assisted in training new employees, providing guidance and sharing knowledge of factory processes.

Waffle House, Waitress

Darby Levenhagen
06.2022 - 09.2023
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Nursing

Trevecca Nazarene University
Nashville, TN
05.2028

High School Diploma -

Warren County High School
McMinnville, TN
05.2024

Skills

  • Call center experience
  • Customer Focus
  • CPR Certified
  • Certified Patient Care Technician

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

CPR

OSHA

PCT

Interests

  • I enjoy helping others and giving back to the community
  • Music, playing instruments and listening to all types of genres, jazz rap being my favorite
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Factory Connection, 3rd Key

Kayla Wadsworth
04.2024 - 08.2024

Pizza Hut, CSR

Natalie Woods
12.2023 - 09.2024

Waffle House, Waitress

Darby Levenhagen
06.2022 - 09.2023

Bachelor of Science - Nursing

Trevecca Nazarene University

High School Diploma -

Warren County High School
Amy Castillo-Cardenas