Amy Castillo Gaines
Versailles,KY
Summary
Accomplished Administrative Assistant at University of Kentucky Healthcare, adept in Microsoft Excel and fostering professional relationships, significantly enhanced office efficiency. Expert in customer service, streamlined data management processes, and led team-building initiatives, boosting employee morale and optimizing workflow.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
University Of Kentucky Healthcare
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
BMT Transplant Coordinator
University Of Kentucky Healthcare
04.2020 - 03.2022
- Promoted a culture of continuous improvement, identifying areas for process optimization within the transplant program.
- Coordinated multi-organ transplants, effectively managing the unique challenges associated with these complex cases.
- Facilitated efficient organ allocation by maintaining up-to-date knowledge of UNOS policies and procedures.
- Participated in research projects related to transplantation medicine, contributing valuable insights into advancements within the field.
- Ensured regulatory compliance by consistently reviewing and updating departmental policies and procedures in accordance with industry standards.
- Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
- Improved patient care by providing thorough education on the transplant process and post-operative care.
- Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
- Collaborated with medical staff to develop individualized care plans for each transplant candidate.
- Provided ongoing education for clinical staff on transplantation topics, promoting a knowledgeable workforce.
- Served as an advocate for patients throughout their transplant journey, addressing concerns and providing support as needed.
- Supported families during the donation process, providing compassionate guidance and resources.
- Educated patients on preventive healthcare strategies and at-home care.
- Upheld correct protocols for infection prevention and control
- Monitored vital signs and documented details for informational and treatment purposes.
- Scheduled tests and procedures for patients needing additional or specialized care.
Records Administrator
Kentucky Bar Association
06.2008 - 10.2017
- Supported legal teams in the discovery process, providing timely retrieval of requested documentation for case preparation.
- Reduced physical storage costs by digitizing paper-based records and implementing an electronic filing system.
- Managed the migration of old records into a new database system, minimizing disruption to daily operations during transition periods.
- Trained new staff members on proper records administration procedures, promoting adherence to company policies.
- Assisted in the development of comprehensive records retention schedules, ensuring timely disposal of outdated information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Coordinated with various departments to support cross-functional needs.
- Followed confidentially regulations to maintain privacy.
- Provided training to new records clerks to improve knowledge and skills.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
State Certified Nursing Assistant
Baptist Healthcare
01.1999 - 06.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
No Degree - Pre Nursing
Midway University
Midway, KYNo Degree - Nursing
Kentucky State University
Frankfort, KYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
Timeline
Administrative Assistant
University Of Kentucky Healthcare
03.2022 - Current
BMT Transplant Coordinator
University Of Kentucky Healthcare
04.2020 - 03.2022
Records Administrator
Kentucky Bar Association
06.2008 - 10.2017
State Certified Nursing Assistant
Baptist Healthcare
01.1999 - 06.2008
No Degree - Pre Nursing
Midway University
No Degree - Nursing
Kentucky State University