Hi, I’m
Amy Castro
New Smyrna Beach,FL
Summary
Knowledgeable professional with 15 years of experience in Business Development and Customer Service.
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
years of professional experience
Work History
Liberty FloorsMaitland, Florida
Co-Owner
04.2020 - Current
Job overview
- Created effective business plans to focus strategic decisions on long-term objectives.
- Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Opened a thriving Retail Flooring Store Liberty Floors, during the COVID crisis
- Implemented process improvements to increase efficiency, reduce costs, and improve service quality.
- Answered inbound calls throughout the day and scheduled In- Home Flooring Design Consultations.
- Created marketing campaigns to promote products and services.
- Fostered a culture of innovation, encouraging team members to propose new ideas and solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Used strong communication skills to cultivate and strengthen lasting client relationships.
- Monitored competitive activity and adjusted strategies to maintain a competitive edge.
- Prepared staff work schedules and assigned team members to specific duties.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
Mostro Home Remodeling Orlando , FL
Co-Founder
06.2010 - Current
Job overview
- Facilitated communication between internal teams regarding progress of projects.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Established relationships with key customers, vendors, and partners.
- Analyzed customer feedback to improve product offering and services.
- Developed and implemented business plan to secure venture capital funding.
- Conducted routine inspections of job sites for quality assurance purposes.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Worked with subcontractors throughout the duration of projects.
Kaplan UniversityOrlando , FL
Admissions Advisor
06.2009 - 01.2010
Job overview
- Collaborated with financial aid officers to provide comprehensive information on tuition, scholarships, and financial aid options.
- Worked closely with the admissions team to ensure new students were successfully onboarded into their degree program.
- Recruited and found potential students for academic programs.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
- Maintained accurate records of all admissions activities in student database system.
- Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Attended weekly team meetings to review performance goals and objectives.
Education
Seminole State College of FloridaSanford, FL
Associate of Science from Business Management
12-2008
Seminole State College of FloridaSanford, FL
GED
05-2004
Ashford UniversitySan Diego, CA
Some College (No Degree) from English Language Learning Studies
Skills
- Staffing
- Recruiting and training
- Policy and procedure implementation
- Small business operations
- Sales strategies
- Customer relations
- Goal setting
- Team collaboration
- Clear communication
- Project management
- Brand development
- Networking strategies
- Customer service
- Multitasking and organization
- Creative thinking
- Negotiation strategies
- Problem-solving
Timeline
Co-Owner
Liberty Floors
04.2020 - Current
Co-Founder
Mostro Home Remodeling
06.2010 - Current
Admissions Advisor
Kaplan University
06.2009 - 01.2010
Seminole State College of Florida
Associate of Science from Business Management
Seminole State College of Florida
GED
Ashford University
Some College (No Degree) from English Language Learning Studies