Amy Catlin
Bryan
Summary
Well-qualified in Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
30
30
years of professional experience
Work History
Realtor
Bell Properties
01.2015 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Operations Manager
Bed Bath & Beyond
01.2004 - 01.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
Kroger
01.1994 - 01.2004
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Jersey Village High School
Houston, TX06.1995
Skills
- Customer Experience
- Problem-Solving
- Time Management
- Performance Evaluations
- Records Maintenance
- Staff Scheduling
- Goals and Performance
- Human Resource Policies
- Team Building and Leadership
- Strategic Merchandising
- Attention to Detail
- Staff Supervision
Timeline
Realtor
Bell Properties
01.2015 - Current
Operations Manager
Bed Bath & Beyond
01.2004 - 01.2013
Assistant Store Manager
Kroger
01.1994 - 01.2004
High School Diploma -
Jersey Village High School
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