Amy Cavicchio
Tewksbury,Massachusetts
Overview
22
22
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
04.2006 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Provided prompt mail delivery to businesses and residences on specified route.
- Facilitated smooth operations at local post offices by returning undelivered mail items promptly at the end of each route for further processing.
- Navigated challenging delivery situations such as gated communities or restricted access areas effectively by employing problem-solving skills and communication abilities.
- Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
- Safeguarded postal property from theft or damage by securing vehicles properly when not in use and keeping a watchful eye on surroundings during deliveries.
- Contributed to maintaining accurate records by submitting daily reports on route progress, incidents, or other notable occurrences during shifts.
- Explained mail regulations, policies or procedures to postal customers.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
- Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
- Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
- Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Sorted and cased Number+ pieces of mail each day with high accuracy.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
Restaurant Manager
Friendlys Ice Cream
09.2002 - 04.2006
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Bunker Hill Community College
Boston, MATimeline
Letter Carrier
United States Postal Service, USPS
04.2006 - Current
Restaurant Manager
Friendlys Ice Cream
09.2002 - 04.2006
Bunker Hill Community College