Amy Cechin
Zephyr Cove,NV
Summary
Reliable and hardworking bartender/server works autonomously or in teams to serve over 100 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
Work History
Banquet Sales Manager
Chart House
Stateline, NV
12.2021 - 10.2023
- Created and maintained relationships with clients, vendors, and staff members in order to ensure successful events.
- Maintained accurate records of all event bookings including contracts, deposits, payments and other information related to each booking.
- Monitored budgeting and forecasting activities for banquet sales operations.
- Provided guidance on service standards during events ensuring that customer expectations were met or exceeded.
- Participated in trade shows or other networking events to promote the company's banquet services offerings.
- Conducted regular inspections of banquet facilities to ensure that they are clean, safe, well-maintained and up-to-date with current industry standards.
- Communicated with vendors to coordinate event details.
- Prepared banquet event orders by developing paperwork, contracts and floor plans.
- Conducted tours of event facility to show customers and meeting planners venue setup and capabilities.
- Conducted market research and reported on competitors.
Bartender & Server Catering Captain
Uncle Julio's Restaurant
Dallas - Fort Worth, TX
12.2007 - 10.2019
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained list of ride services for inebriated customers.
- Poured wine, beer and cocktails for patrons.
- Talked easily with patrons to build rapport and earn repeat business.
- Created unique cocktails for special events.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Monitored patron alcohol consumption to encourage safety.
Bartender & Server
Catalina Room
Dallas , TX
06.2006 - 03.2007
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Made alcohol and beverage orders for clients.
- Promoted products to customers to enhance bill totals with high-profit items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected appetizer, entree and wine orders from patrons.
- Took drink orders from tables and bar area and relayed to bartenders.
- Talked easily with patrons to build rapport and earn repeat business.
Server
Houston's Restaurants
Dallas, TX
06.2005 - 10.2006
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Documented food orders and ran items to guest tables in dining room.
Education
Associate of Science - Business Administration
Northlake College
Dallas, TX05.2015
Bartending Certificate
Texas School of Bartenders
Houston, TX07.2003
Skills
- Outstanding customer service
- Beer, wine and cocktails
- Anticipating guest needs
- Suggestive selling
- Excellent judgment
- Service-oriented mindset
- Cash and credit transactions
- Food preparation
- Food service
- Maintaining a clean bar
- Outgoing personality
- Wine and liquor expertise
- Able to stand 13 hours
Timeline
Banquet Sales Manager
Chart House
12.2021 - 10.2023
Bartender & Server Catering Captain
Uncle Julio's Restaurant
12.2007 - 10.2019
Bartender & Server
Catalina Room
06.2006 - 03.2007
Server
Houston's Restaurants
06.2005 - 10.2006
Associate of Science - Business Administration
Northlake College
Bartending Certificate
Texas School of Bartenders
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