Amy Cervantes
Goodyear,AZ
Summary
I come with a vast knowledge in retail sales with 12 years of experience. I've held multiple roles currently a level 3 Sales Manager with AT&T. In this role, I oversee all aspects involved in the daily operation of a retail store. From merchandising and product launches to meeting and exceeding sales objectives, I ensure that customers are provided with an extraordinary experience with our products and services. I coach a team of retail sales consultants to ensure they meet sales and service goals. In my tenure I’ve worked at 9 different locations giving me vast knowledge and experience of different customer base and employees. I pride myself in being multi-talented and an expert at boosting sales and increasing profits, motivating my team by working closely with them, developing talent and being hands on with customers. With my work ethic I bring summit winning results and an environment where people love to work.
Overview
9
9
years of professional experience
Work History
Retail Sales Manager 3
AT&T Mobility
Goodyear, AZ
03.2018 - Current
- I oversee the success and performance of a level 3 location with 11 sales experts and 2 assistants.
- I represent my location, speak on performance in staff meetings, and collect new information that will help grow our business.
- Work side by side with sales experts to maximize customer sales and satisfaction by coaching and developing through formal and informal interactions.
- Conduct weekly local events where my experts are out of the store, capitalizing on sales that are not walking into the store.
- Set schedules and delegate assignments based on team strengths to optimize floor coverage and service levels.
- Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
Assistant Store Manager
AT&T Mobility
Phoenix, AZ
02.2016 - 03.2018
- Worked hand in hand in assisting retail store manager in developing stores sales experts.
- Supervised cash handling processes to ensure accuracy of transactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled all operational tasks.
- Assisted in side by side selling with our experts.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in conducting meetings with store experts.
Skills
- Excellent communication
- Self motivated
- Competitive
- Bilingual
- Adaptable
- Service-driven sales
- Coaching and mentoring
- Customer service
- Store display management
- Training and mentoring
- Upselling strategies
- Driven work ethic
- Employee performance management
Accomplishments
- MDP Graduate- 2024
- Multiple time VPGM winner
- FiHer, WithME, WoW Recipient
- Summit Winner - 2019
- Rookie of the Year 2018
- ASM of the year 2017
Timeline
Retail Sales Manager 3
AT&T Mobility
03.2018 - Current
Assistant Store Manager
AT&T Mobility
02.2016 - 03.2018