Amy Chandler
Cleveland ,OH
Summary
Dynamic professional with a proven track record in guest relations and staff management, notably at Coventry Inn. Excelled in conflict resolution and hiring, enhancing customer satisfaction and team efficiency. Developed new cocktail recipes, demonstrating creativity and a keen understanding of beverage trends. Skilled in both interpersonal communication and operational oversight.
Overview
11
11
years of professional experience
Work History
Front House Manager
Coventry Inn
05.2020 - Current
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving and helping customers select food/beverages
- Directed staff members to completes special tasks
- Maintained dining ambiance with an enthusiastic attitude
- Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
Demolition specialist
T&E Construction
01.2014 - 01.2021
- Used hand or power tools, heavy machinery, and explosives to down old or unsound building structures
- Directed cars away from demolition job sites
- Signaled heavy equipment operators to ensure that heavy machinery and equipment are correctly positioned
- Performed maintenance on all tools, machinery, and equipment to ensure that they are in good working order
- Assessed building structures to identify their structural components and determine the most efficient methods to perform demolitions
Bartender
Stevenson’s Bar & Grill
07.2018 - 05.2020
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Planning drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
- Checking identification to ensure customers are the legal age to purchase alcohol
- Taking inventory and ordering supplies to ensured bar and tables were well-stocked
- Adhered to all food safety and quality regulations
- Handled cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Developed new cocktail recipes
Education
Bachelors of Arts - Graphic Designing
Cleveland State University
Cleveland, Ohio01.2002
Diploma -
Euclid High School
Euclid, Ohio01.1997
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
Timeline
Front House Manager
Coventry Inn
05.2020 - Current
Bartender
Stevenson’s Bar & Grill
07.2018 - 05.2020
Demolition specialist
T&E Construction
01.2014 - 01.2021
Bachelors of Arts - Graphic Designing
Cleveland State University
Diploma -
Euclid High School