Amy Chaparro
Kennewick,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Permanent Makeup Artist
Dream Brows By: Amy
01.2023 - Current
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
QC Inspector
C2 Logistics Solutions
03.2020 - 11.2022
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Documented findings and generated reports with data and recommendations.
- Operated, calibrated and maintained testing equipment.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Assistant Manager
Sure Finance/Yes Finance
05.2016 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Accurately maintained records of each transaction and ensure all documentation, paperwork was in compliance with company polices.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluation of a persons credit worthiness, background checks, and verification of applicant's employment and financial status.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Secretary
UFCW
01.2013 - 05.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
High School Diploma -
Guymon High School
Guymon, OK05.2011
Skills
- Customer Relationship Management
- Staff Development
- Financial Management
- Customer Relations
- Staff Training
- Mentorship and Training
- Reporting and Analysis
- Quality Control
- Safety Procedures
- Multi-Line Phone Systems
- Business Correspondence
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Permanent Makeup Artist
Dream Brows By: Amy
01.2023 - Current
QC Inspector
C2 Logistics Solutions
03.2020 - 11.2022
Assistant Manager
Sure Finance/Yes Finance
05.2016 - 10.2018
Secretary
UFCW
01.2013 - 05.2018
High School Diploma -
Guymon High School
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