AMY CHARLES
Phoenix,AZ
Summary
Dynamic Dual Studio Manager with a track record of propelling Orangetheory Fitness to top revenue rankings, achieving a 200% growth shortly after promotion.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Dual Studio Manager
Orangetheory Fitness Downtown Phoenix
08.2023 - Current
- Company Overview: Fitness By Kafora, LLC
- Organized daily tasks and delegated responsibilities among staff members
- Facilitated problem solving initiatives to troubleshoot issues quickly and effectively
- Managed studio operations, including budgeting and forecasting, scheduling staff, and overseeing workflow
- Stayed up-to-date with current trends and techniques to optimize studio operations
- Actively monitored studio performance metrics to identify areas of improvement
- Assisted with hiring decisions by evaluating applicants' qualifications and skillsets
- Drove financial results by leading sales to hit monthly targets
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Data analysis, troubleshooting system issues for customers and staff, managed hardware/software updates and installations for studio
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
Studio Manager and Head Coach
Orangetheory Fitness Downtown Phoenix
04.2020 - Current
- Company Overview: Fitness By Kafora, LLC
- Promoted to Studio Manager in April 2021; responsible for driving revenue, managing billing, and promoting/advertising the business
- In first 3 months, grew revenue by 200% and brought the studio to top 10 locations for monthly sales in Arizona
- Studio consistently the #1 franchise location for revenue growth, new acquisitions, and retention over my 2+ years of management
- Responsible for interviewing, hiring, training, and promotion of employees for all positions within studio
- Ensure compliance with all local and regional regulatory policies
Middle Market Sales Manager
American Express
11.2015 - 04.2020
- Hired as a Legacy Corporate Sales Consultant in November 2015, moved laterally to a Small Business Sales Consultant in Q1 2017
- Received Centurion Award 2017 - 2018 for top sales performance
- Promoted to Middle Market Sales Manager in December 2018; responsible for driving outbound sales, managing and growing existing clientele, specializing in the real estate vertical
- Managed the sales process from initial contact through negotiation, sale closure and post-sale follow up
- Analyzed data to track customer preferences, monitor competitor activity, forecast trends and optimize pricing strategies
- Resolved customer complaints quickly while maintaining positive relationships with clients
- Reviewed weekly reports detailing overall performance against established goals
- Provided exceptional customer service, resulting in high levels of satisfaction and repeat business.
- Developed customized sales presentations to address specific client needs, leading to higher conversion rates.
- Implemented innovative marketing campaigns that generated significant brand exposure and new leads.
- Managed a high-performing sales team, consistently achieving or surpassing team quotas.
Bakery Department Manager
Walmart
10.2010 - 11.2015
- Responsible for sales and revenue, auditing sales reports, training and hiring new employees
- Raised overall revenue by 139%, received multiple employee recognition awards, represented company at regional stakeholders' meeting
Education
BACHELOR'S - BUSINESS ADMINISTRATION
Arizona State University
Phoenix01.2012
Yogamu University -
YogaMu University
Phoenix01.2001
Skills
- Google Suite
- Contract Negotiation
- Interviewing and Hiring
- Strong Written and Verbal Communication
- Budget Administration
- Project Scheduling
- Project Management
- Client Relations
- Schedule Management
- Revenue Forecasting
- Client rapport
- Process Improvement
- Problem Resolution
- Technical Proficiency
- Emergency Response
Timeline
Dual Studio Manager
Orangetheory Fitness Downtown Phoenix
08.2023 - Current
Studio Manager and Head Coach
Orangetheory Fitness Downtown Phoenix
04.2020 - Current
Middle Market Sales Manager
American Express
11.2015 - 04.2020
Bakery Department Manager
Walmart
10.2010 - 11.2015
BACHELOR'S - BUSINESS ADMINISTRATION
Arizona State University
Yogamu University -
YogaMu University
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