Amy Chavez
Chandler,AZ
Summary
I'm a passionate and dynamic with sales I love building genuine connections and delivering exceptional customer experiences. Skilled in assessing client needs and crafting strategic solutions that drive conversions and long-term loyalty. Known for a warm yet polished approach, consistently exceeding my sales targets while fostering meaningful, high-value partnerships.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
ONE (Open Network Exchange)
08.2024 - Current
- Handle inbound calls from guests, providing expert assistance and offering additional options to enhance their experience
- Sell cruises and upsell add-on services/products to maximize customer satisfaction and revenue
- Utilize consultative selling techniques to understand guests' preferences and deliver personalized recommendations
- Exceed quality phone standards and consistently meet or surpass monthly performance targets
- Provide comprehensive product knowledge to customers, highlighting how they can derive maximum value from our offerings
- Ensure outstanding service delivery for all products and services, fostering customer loyalty and repeat business
- Take ownership of metrics and outcomes, embracing accountability for your performance
Car Sales Specialist
Bell Ford
05.2023 - 12.2023
- Greet and interact with customers to understand their vehicle needs and preferences
- Build rapport and maintain positive customer relationships
- Keeping an organized agenda for customers; making out-bound calls, sending emails and text messages for qualifying customers and setting appointments for future and following day
- Demonstrate in-depth knowledge of the dealership's inventory, including features, specifications, and benefits of each vehicle
- Answer customer questions and provide detailed information about vehicle options
- Assist customers in selecting the appropriate vehicle, provide test drives, and negotiate pricing and trade-in values
- Present pricing options, financing plans, and potential trade-in offers
- Negotiate with customers to close sales while meeting dealership sales targets and goals
- Handle all necessary paperwork, including contracts, financing applications, and customer records
- Ensure compliance with dealership and legal bank requirements
- Keep in touch with potential and existing customers to follow up on leads, promote sales, and encourage repeat business
- Ensure that customers are satisfied with their purchases
- Resolve customer issues, complaints, and concerns in a professional and timely manner
- Aim to exceed customer expectations to build long-term relationships and encourage referrals
- Track and report sales performance and progress toward individual sales targets
- Maintain accurate customer and vehicle sales records
- Work closely with other sales team members, finance officers, and service departments to ensure smooth operations and customer satisfaction
Car Sales Specialist
Premier auto center scott says yes
United States
03.2021 - 05.2022
- Greet and interact with customers to understand their vehicle needs and preferences
- Build rapport and maintain positive customer relationships
- Keeping an organized agenda for customers; making out-bound calls, sending emails and text messages for qualifying customers and setting appointments for future and following day
- Demonstrate in-depth knowledge of the dealership's inventory, including features, specifications, and benefits of each vehicle
- Answer customer questions and provide detailed information about vehicle options
- Assist customers in selecting the appropriate vehicle, provide test drives, and negotiate pricing and trade-in values
- Present pricing options, financing plans, and potential trade-in offers
- Negotiate with customers to close sales while meeting dealership sales targets and goals
- Handle all necessary paperwork, including contracts, financing applications, and customer records
- Ensure compliance with dealership and legal bank requirements
- Keep in touch with potential and existing customers to follow up on leads, promote sales, and encourage repeat business
- Ensure that customers are satisfied with their purchases
- Resolve customer issues, complaints, and concerns in a professional and timely manner
- Aim to exceed customer expectations to build long-term relationships and encourage referrals
- Track and report sales performance and progress toward individual sales targets
- Maintain accurate customer and vehicle sales records
- Work closely with other sales team members, finance officers, and service departments to ensure smooth operations and customer satisfaction
Server
Desert Rose Pizza & Gastropub
06.2020 - 02.2021
- Assist guests with directions, entertainment, events and other promotional information
- Handle customer complaints or issues with professionalism, and escalate when necessary
- Responsible for greeting guests, taking orders/up selling items, inputting information into a POS system
- Ensuring excellent customer service as well as excellent dining experience
- Responsible for maintaining cash drawer and balancing at the end of each shift
- Prepare cocktails, restock bar and comply with food and beverage regulations
Assistant Manager
QuikTrip
Glendale, United States
07.2019 - 04.2020
- Working POS Systems
- Team management - Working independently or working with others, managing clerks
- Opening/Closing Procedures - Beginning Shift Audits, keeping store atmosphere to company standards, welcoming and keeping customer satisfaction
- Inventory control/Vendor management - Completing orders to receive shipments to ensure product availability
Server
AMF
Phoenix, United States
08.2018 - 06.2019
- Assist guests with directions, entertainment, events and other promotional information
- Handle customer complaints or issues with professionalism, and escalate when necessary
- Responsible for greeting guests, taking orders/up selling items, inputting information into a POS system
- Ensuring excellent customer service as well as excellent dining experience
- Responsible for maintaining cash drawer and balancing at the end of each shift
- Prepare cocktails, restock bar and comply with food and beverage regulations
Education
High School Diploma -
Pinnacle High School
Phoenix05-2019
Skills
- Customer Relationship Management (CRM)
- Documentation
- Bilingual
- Time Management
- Sales & Upselling strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Sales Representative
ONE (Open Network Exchange)
08.2024 - Current
Car Sales Specialist
Bell Ford
05.2023 - 12.2023
Car Sales Specialist
Premier auto center scott says yes
03.2021 - 05.2022
Server
Desert Rose Pizza & Gastropub
06.2020 - 02.2021
Assistant Manager
QuikTrip
07.2019 - 04.2020
Server
AMF
08.2018 - 06.2019
High School Diploma -
Pinnacle High School