Amy Chavez
Chandler,AZ
Summary
I'm a passionate and dynamic with sales I love building genuine connections and delivering exceptional customer experiences. Skilled in assessing client needs and crafting strategic solutions that drive conversions and long-term loyalty. Known for a warm yet polished approach, consistently exceeding my sales targets while fostering meaningful, high-value partnerships.
Overview
7
7
years of professional experience
Work History
Inbound Sales Representative
ONE (Open Network Exchange)
08.2024 - Current
- Handle inbound calls from guests, providing expert assistance and offering additional options to enhance their experience
- Sell cruises and upsell add-on services/products to maximize customer satisfaction and revenue
- Utilize consultative selling techniques to understand guests' preferences and deliver personalized recommendations
- Exceed quality phone standards and consistently meet or surpass monthly performance targets
- Provide comprehensive product knowledge to customers, highlighting how they can derive maximum value from our offerings
- Ensure outstanding service delivery for all products and services, fostering customer loyalty and repeat business
- Take ownership of metrics and outcomes, embracing accountability for your performance
Car Sales Specialist
Bell Ford
05.2023 - 12.2023
- Greet and interact with customers to understand their vehicle needs and preferences
- Build rapport and maintain positive customer relationships
- Keeping an organized agenda for customers; making out-bound calls, sending emails and text messages for qualifying customers and setting appointments for future and following day
- Demonstrate in-depth knowledge of the dealership's inventory, including features, specifications, and benefits of each vehicle
- Answer customer questions and provide detailed information about vehicle options
- Assist customers in selecting the appropriate vehicle, provide test drives, and negotiate pricing and trade-in values
- Present pricing options, financing plans, and potential trade-in offers
- Negotiate with customers to close sales while meeting dealership sales targets and goals
- Handle all necessary paperwork, including contracts, financing applications, and customer records
- Ensure compliance with dealership and legal bank requirements
- Keep in touch with potential and existing customers to follow up on leads, promote sales, and encourage repeat business
- Ensure that customers are satisfied with their purchases
- Resolve customer issues, complaints, and concerns in a professional and timely manner
- Aim to exceed customer expectations to build long-term relationships and encourage referrals
- Track and report sales performance and progress toward individual sales targets
- Maintain accurate customer and vehicle sales records
- Work closely with other sales team members, finance officers, and service departments to ensure smooth operations and customer satisfaction
Car Sales Specialist
Premier auto center scott says yes
03.2021 - 05.2022
- Greet and interact with customers to understand their vehicle needs and preferences
- Build rapport and maintain positive customer relationships
- Keeping an organized agenda for customers; making out-bound calls, sending emails and text messages for qualifying customers and setting appointments for future and following day
- Demonstrate in-depth knowledge of the dealership's inventory, including features, specifications, and benefits of each vehicle
- Answer customer questions and provide detailed information about vehicle options
- Assist customers in selecting the appropriate vehicle, provide test drives, and negotiate pricing and trade-in values
- Present pricing options, financing plans, and potential trade-in offers
- Negotiate with customers to close sales while meeting dealership sales targets and goals
- Handle all necessary paperwork, including contracts, financing applications, and customer records
- Ensure compliance with dealership and legal bank requirements
- Keep in touch with potential and existing customers to follow up on leads, promote sales, and encourage repeat business
- Ensure that customers are satisfied with their purchases
- Resolve customer issues, complaints, and concerns in a professional and timely manner
- Aim to exceed customer expectations to build long-term relationships and encourage referrals
- Track and report sales performance and progress toward individual sales targets
- Maintain accurate customer and vehicle sales records
- Work closely with other sales team members, finance officers, and service departments to ensure smooth operations and customer satisfaction
Server
Desert Rose Pizza & Gastropub
06.2020 - 02.2021
- Assist guests with directions, entertainment, events and other promotional information
- Handle customer complaints or issues with professionalism, and escalate when necessary
- Responsible for greeting guests, taking orders/up selling items, inputting information into a POS system
- Ensuring excellent customer service as well as excellent dining experience
- Responsible for maintaining cash drawer and balancing at the end of each shift
- Prepare cocktails, restock bar and comply with food and beverage regulations
Assistant Manager
QuikTrip
07.2019 - 04.2020
- Working POS Systems
- Team management - Working independently or working with others, managing clerks
- Opening/Closing Procedures - Beginning Shift Audits, keeping store atmosphere to company standards, welcoming and keeping customer satisfaction
- Inventory control/Vendor management - Completing orders to receive shipments to ensure product availability
Server
AMF
08.2018 - 06.2019
- Assist guests with directions, entertainment, events and other promotional information
- Handle customer complaints or issues with professionalism, and escalate when necessary
- Responsible for greeting guests, taking orders/up selling items, inputting information into a POS system
- Ensuring excellent customer service as well as excellent dining experience
- Responsible for maintaining cash drawer and balancing at the end of each shift
- Prepare cocktails, restock bar and comply with food and beverage regulations
Education
High School Diploma -
Pinnacle High School
Phoenix05-2019
Skills
- Customer Relationship Management (CRM)
- Documentation
- Bilingual
- Time Management
- Sales & Upselling strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Sales Representative
ONE (Open Network Exchange)
08.2024 - Current
Car Sales Specialist
Bell Ford
05.2023 - 12.2023
Car Sales Specialist
Premier auto center scott says yes
03.2021 - 05.2022
Server
Desert Rose Pizza & Gastropub
06.2020 - 02.2021
Assistant Manager
QuikTrip
07.2019 - 04.2020
Server
AMF
08.2018 - 06.2019
High School Diploma -
Pinnacle High School
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