Amy Chavez

Managed inventory levels and coordinated restocking processes efficiently.

Trained staff on customer service excellence and operational procedures.

Developed staff schedules to optimize coverage during peak hours.

Implemented safety protocols to maintain a safe working environment.

Resolved customer complaints with professionalism and care.

Assisted in training new employees on company policies and systems.

Maintained up-to-date knowledge of company products and services.

Monitored employee attendance records, timekeeping, and payroll information.

Working POS Systems: Team management - Working independently or working with others, managing clerks.
Opening/Closing Procedures: Beginning shift audits, keeping the store atmosphere to company standards, welcoming customers, and maintaining customer satisfaction.

Inventory control and vendor management: completing orders to receive shipments to ensure product availability.

Assist guests with directions, entertainment, events, and other promotional information.
Handle customer complaints or issues with professionalism, and escalate when necessary.
Responsible for greeting guests, taking orders, upselling items, and inputting information into a POS system, ensuring excellent customer service, as well as a wonderful dining experience.
Responsible for maintaining the cash drawer and balancing it at the end of each shift.
Prepare cocktails, restock the bar, and comply with food and beverage regulations.

Title 4 and Food Handlers certifications

Customer Engagement and Relationship Building

Greet and engage with customers to understand their vehicle needs and preferences.Build rapport and maintain strong, positive relationships to foster repeat business and referrals.

Appointment & Communication Management

Organize and manage customer schedules. Perform outbound communications—calls, emails, texts—to qualify leads and book test drives or future appointments.

Product Knowledge & Guidance

Demonstrate detailed knowledge of inventory, including features, specs, and benefits.Answer customer inquiries, assist in evaluating options, and guide them toward the right vehicle choice.

Sales, Negotiation, & Closing

Present pricing, financing, and trade-in options clearly. Negotiate to close sales while achieving dealership targets and customer satisfaction.

Compliance & Documentation

Handle all required paperwork accurately and in compliance with dealership and banking regulations.

Post-Sale Follow-Up & Support

Follow up with prospects and customers to nurture leads, and secure repeat or referral business.

Resolve complaints or issues professionally and swiftly.

Performance Tracking & Teamwork

Monitor and report on sales performance against goals.

Maintain accurate records of customer interactions and vehicle sales. Collaborate with finance, service, and other sales team members to ensure seamless operations.

Customer Engagement and Relationship Building

Greet and engage with customers to understand their vehicle needs and preferences.Build rapport and maintain strong, positive relationships to foster repeat business and referrals.

Appointment & Communication Management

Organize and manage customer schedules. Perform outbound communications—calls, emails, texts—to qualify leads and book test drives or future appointments.

Product Knowledge & Guidance

Demonstrate detailed knowledge of inventory, including features, specs, and benefits.Answer customer inquiries, assist in evaluating options, and guide them toward the right vehicle choice.

Sales, Negotiation, & Closing

Present pricing, financing, and trade-in options clearly. Negotiate to close sales while achieving dealership targets and customer satisfaction.

Compliance & Documentation

Handle all required paperwork accurately and in compliance with dealership and banking regulations.

Post-Sale Follow-Up & Support

Follow up with prospects and customers to nurture leads, and secure repeat or referral business.

Resolve complaints or issues professionally and swiftly.

Performance Tracking & Teamwork

Monitor and report on sales performance against goals.

Maintain accurate records of customer interactions and vehicle sales. Collaborate with finance, service, and other sales team members to ensure seamless operations.