Amy Chen
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Pandora Jewelry
09.2023 - 03.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Lush Fresh Handmade Cosmetics
08.2023 - 03.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Increased purchase amounts by cross-selling with similar products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
Barista
Crowne Plaza
02.2023 - 06.2023
- Maintained calm demeanor during high-volume periods and special events.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested appealing products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Assisted with catering orders for corporate clients or private parties upon request.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu items, describing ingredients and cooking methods upon request.
Cashier
Ulta Beauty
01.2023 - 03.2023
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Balanced daily transactions on a computerized point-of-sale system.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
House Keeping
Cloud 9 Cleaning
11.2022 - 01.2023
- Provided guidance and support to housekeeping staff members regarding their duties.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Practiced safe work habits and wore protective safety equipment.
- Responded quickly to emergency situations such as spills or messes requiring immediate attention.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Shift lead
Nekter Juice Bar
08.2022 - 11.2022
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised staff during shift changes and ensured transition went smoothly.
- Responded to customer inquiries and complaints in a professional manner.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Managed store operations during absence of Store Manager or Assistant Manager.
Keyholder
Helly Hansen
02.2022 - 07.2022
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Supported loss prevention initiatives to minimize theft.
- Developed effective relationships with customers through prompt resolution of customer complaints and inquiries.
- Suggested additional items and merchandise to boost sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Manager/Keyholder
Molly Morgan LLC
03.2021 - 01.2022
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Entered time and attendance logs in preparation for payroll.
Breakfast Attendant
Holiday Inn Express Astoria
11.2020 - 05.2021
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Prepared take-out orders for guests when requested.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Followed all safety protocols set forth by the restaurant's health department regulations.
Assistant Manager
Zumiez
08.2019 - 10.2020
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
Education
High School Diploma -
Seaside High School
06.2019
Skills
- Management
- Order Processing
- Inventory Control
- Sales Development
- Product Sales
- Time Management
- Multi-Tasking Strength
- Flexible Schedule
References
Kendy Lin- (503)-739-5638
Raymond Mercer- (860)-501-2015
Shya Phillips- (541)-212-1778
Karlee Sandlin- (503)739-0928
Timeline
Sales Associate
Pandora Jewelry
09.2023 - 03.2024
Sales Associate
Lush Fresh Handmade Cosmetics
08.2023 - 03.2024
Barista
Crowne Plaza
02.2023 - 06.2023
Cashier
Ulta Beauty
01.2023 - 03.2023
House Keeping
Cloud 9 Cleaning
11.2022 - 01.2023
Shift lead
Nekter Juice Bar
08.2022 - 11.2022
Keyholder
Helly Hansen
02.2022 - 07.2022
Manager/Keyholder
Molly Morgan LLC
03.2021 - 01.2022
Breakfast Attendant
Holiday Inn Express Astoria
11.2020 - 05.2021
Assistant Manager
Zumiez
08.2019 - 10.2020
High School Diploma -
Seaside High School