Amy Chernovsky
Westfield,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to gain a position that can positively influence a childs life. Ready to help in any way possible, eager to learn and be a positive light.
Overview
16
16
years of professional experience
Work History
Stay at Home Mom
Self-employeed
11.2016 - Current
- Managed household responsibilities demonstrating solid organizational and multitasking abilities.
- Developed strong communication skills
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Assisted with day-to-day operations, working efficiently and productively.
- Budgeted and handled financial responsibilities.
Member Care Specialist
Angie's List
02.2015 - 11.2016
- Educated and engaged customers with service providers in their areas and their services.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Opened customer accounts and assisted in finding service providers to suit the needs of the client.
- Received customer satisfaction reviews for improved insight.
Hostess & Server
Ameristar Casino
05.2014 - 01.2015
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by managing customer expectations during busy periods.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Completed daily side work and opening and closing duties without fail.
Hostess & Server
Cadillac Ranch
03.2011 - 03.2012
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by managing customer expectations during busy periods.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Completed daily side work and opening and closing duties without fail.
Barista
Barnes & Noble
11.2007 - 04.2011
- Restocked display cases with arrangements to promote specialty food items.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - General Studies
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2011
Skills
- Analytical and Critical Thinking
- Cultural Awareness
- Time Management
- Task Prioritization
Timeline
Stay at Home Mom
Self-employeed
11.2016 - Current
Member Care Specialist
Angie's List
02.2015 - 11.2016
Hostess & Server
Ameristar Casino
05.2014 - 01.2015
Hostess & Server
Cadillac Ranch
03.2011 - 03.2012
Barista
Barnes & Noble
11.2007 - 04.2011
Bachelor of Science - General Studies
Indiana University - Purdue University Indianapolis