Amy Cherven
Orland Park,IL
Summary
Results-driven individual with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
7
7
years of professional experience
Work History
Service Coordinator
First Steps For Kids, Inc.
10.2021 - Current
- Coordinate/maintain caseloads
- Coordinate ongoing services
- Review electronic records
- Date Entry
- Maintain relationships with families
- Complete meeting in a timely manner
- Interact and engage with families and children
Receptionist/Assistant
Porter County Pet Clinic
02.2019 - Current
- Perform administrative duties (answer phones, scanning, etc)
- Handle clients transactions
- Keep records of transaction for reports
- Print reports and communicate with management
- Schedule appointments
- Monitor and record vital signs
- Assisted doctors with procedures and surgeries
Receptionist
Amari & Locallo Law Office
06.2019 - 10.2021
- Data entry clerk
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Reduced incoming call response time by implementing an effective call routing system
- Assisted management with competitive market analysis
- Assisted clients to satisfy questions and concerns that they acquired about
Legal Assistant
Bruce Clark & Associates Law Farm
05.2018 - 06.2019
- Completed electronic and paper document filings
- Handled office scheduling, deadlines, motions, and other important due dates
- Requested and uploaded medical records
- Contacted clients, witnesses and outside vendors to schedule meetings and interviews
- Performed administrative duties
Deputy Clerk
Government Center
10.2016 - 05.2018
- Preformed administrative duties
- Handle clients transactions
- Assisted in customer service
- Trained new employees and hires
- Knowledge in Microsoft Word, Powerpoint, Excel etc.
- Correlated with judges to handle inmates paperwork (appeals, expunges, bounds etc.)
Education
Bachelor of Science - Criminal Justice
Ball State University
Muncie, IN05.2016
Skills
- Analytical Thinking
- Accurate Recordkeeping
- Interpersonal Communication
- Dependable and Responsible
- Teamwork and Collaboration
- Good Telephone Etiquette
- Active Listening
- Organizational Skills
- Organization and Time Management
- Goal Setting
Timeline
Service Coordinator
First Steps For Kids, Inc.
10.2021 - Current
Receptionist
Amari & Locallo Law Office
06.2019 - 10.2021
Receptionist/Assistant
Porter County Pet Clinic
02.2019 - Current
Legal Assistant
Bruce Clark & Associates Law Farm
05.2018 - 06.2019
Deputy Clerk
Government Center
10.2016 - 05.2018
Bachelor of Science - Criminal Justice
Ball State University
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