Summary
Overview
Work History
Education
Skills
Timeline
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Amy Chickering

Dudley

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

17
17
years of professional experience

Work History

Client Service Representative

VCA Northboro Animal Hospital
01.2019 - Current
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Trained new personnel regarding company operations, policies and services.

Sales Support Specialist

Patterson Veterinary Supply
06.2015 - Current
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Documented customer complaints and completed corrective action requests.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
  • Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
  • Developed and maintained relationships with key accounts and existing customers.
  • Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
  • Set and achieved company defined sales goals.

Client Service Representative

VCA Lancaster Animal Hospital
06.2013 - 09.2017
  • Educated clients on vaccine protocols, nutrition, routine laboratory tests, and medications
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.

Veterinary Technician

Associate Animal Hospital
01.2008 - 01.2012
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Education

Associates - Veterinary and Animal Science

Holyoke Community College
Holyoke, MA

Bachelors - Accounting

Southern New Hampshire University

Skills

  • Customer support
  • Customer relationship management
  • Intravenous catheterization
  • Payment processing
  • CRM software proficiency
  • Call center experience
  • Microsoft office expertise
  • Time management

Timeline

Client Service Representative

VCA Northboro Animal Hospital
01.2019 - Current

Sales Support Specialist

Patterson Veterinary Supply
06.2015 - Current

Client Service Representative

VCA Lancaster Animal Hospital
06.2013 - 09.2017

Veterinary Technician

Associate Animal Hospital
01.2008 - 01.2012

Bachelors - Accounting

Southern New Hampshire University

Associates - Veterinary and Animal Science

Holyoke Community College

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Amy Chickering