Amy Chow
New York,NY
Summary
Experienced administrative professional with a background in the healthcare industry. Strong work ethic, adaptability, and exceptional interpersonal skills. Organized and resourceful with excellent judgment and multitasking abilities. Proficient in creating and implementing strategic initiatives aligned with organizational objectives to foster sustainable growth.
Overview
4
4
years of professional experience
Work History
Senior Medical Secretary/Surgical Coordinator
NYU Langone Health
05.2022 - Current
- Coordinate's the calendars of multiple physicians, scheduling appointments and procedures for patients.
- Confirms and schedules appointments for diagnostic, surgical, and consultation services.
- Efficiently answers and direct phone calls to appropriate medical or administrative staff.
- Successfully handled and responded to over 300 messages in a month.
- Schedules infusion services as needed
- Manages scheduling for both inpatient and outpatient surgeries, while coordinating with OR scheduling. Facilitates required pre-operative testing, including COVID-19 tests, EKGs, labs, and radiology exams
- Secures necessary authorizations for both outpatient and inpatient surgeries, as well as crucial radiology examinations.
- Collaborates effectively with colleagues and site management to ensure positive and timely resolution of all patient interactions and inquiries
- Processes medical records requests in a timely manner while adhering to HIPPA and ROI guidelines
- Provides comprehensive training to newly hired staff
Medical Secretary
NYU Langone Health
05.2021 - 05.2022
- Conveys essential information to patients regarding upcoming scheduled visits, including instructions, preparations, and required forms.
- Obtains necessary authorizations for services as required.
- Responds to incoming calls, promptly and clearly answering questions or routing messages to appropriate staff
- Utilized expertise in medical terminology and insurance procedures to enhance office administration productivity
- Facilitated patient checkouts while coordinating follow-up appointments, examinations, and procedures
- Responded to incoming correspondences, documented and addressed inquiries in a timely manner
- Scheduled and confirmed appointments for patients seeking diagnostic, surgical, or consultation services
- Foster collaborative relationships with diverse group of healthcare professionals to enhance overall patient care and reduce response times
- Kept up-to-date of best policies, and protocols, which encompass updates to workflows, FOCUS trainings, and other tasks
Front Desk Coordinator
Ahmadur Rahman MD PC
02.2020 - 05.2021
- Greeted patients warmly, signed them in, and escorted them to exam rooms, while ensuring that demographic information was up-to-date.
- Distributed ABN and HIPAA forms to patients as required and obtained prior authorizations for necessary radiology exams.
- Answered 3 phone lines, directing calls to the appropriate personnel, and taking messages as needed.
- Sorted through mail and organized legal documents, and scanned and uploaded documents to the EHR system, while managing incoming and outgoing faxes.
- Efficiently managed patient billing processes, meticulously organizing and collecting payments as necessary.
- Implemented PPE and consistently sanitized exam rooms in between each appointment.
- Trained in performing ECG, processing blood samples in a centrifuge, coding labs correctly, and sending out specimens with requisition.
- Participated in the training of new employees on registration and office policies and responsibilities
- Adhered to HIPAA guidelines while releasing medical records
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ09.2024
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2020
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with electronic medical record (EMR) systems
- Knowledge of medical terminology and insurance processes
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Ability to maintain confidentiality and adhere to HIPAA guidelines
- Experience with handling patient billing and collections
- Demonstrated ability to make sound decisions under pressure, prioritize tasks, and solve problems efficiently
- Effective time management skills to prioritize tasks, meet deadlines, and maximize productivity
- Proficiency in developing and implementing strategic plans to meet organizational objectives and drive growth
Timeline
Senior Medical Secretary/Surgical Coordinator
NYU Langone Health
05.2022 - Current
Medical Secretary
NYU Langone Health
05.2021 - 05.2022
Front Desk Coordinator
Ahmadur Rahman MD PC
02.2020 - 05.2021
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York