Amy Chow
New York,NY
Summary
Highly organized and results-driven administrative professional with extensive experience supporting senior executives in fast-paced environments. Proficient in managing complex schedules, coordinating travel, and overseeing multi-faceted projects. Adept at streamlining processes, enhancing team efficiency, and ensuring seamless operations through advanced use of Microsoft Office Suite and virtual conferencing tools. Demonstrated expertise in managing confidential information with discretion, handling client relationships with professionalism, and providing exceptional administrative support. Known for my ability to prioritize effectively, solve problems proactively, and collaborate cross-functionally to meet organizational goals.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator to the Director
NYU Langone Health
03.2023 - Current
- Provided comprehensive administrative support to senior-level executives, including calendar management, travel coordination, and expense reporting.
- Managed complex schedules by organizing meetings, resolving conflicts, and aligning appointments with organizational priorities.
- Arranged domestic and international travel (flights, accommodations, visas, and itineraries) while ensuring adherence to corporate policies.
- Served as a key liaison between internal teams and external stakeholders, ensuring clear communication and maintaining confidentiality.
- Demonstrated strong interpersonal and communication skills, managing high-volume phone and email correspondence with professionalism.
- Collaborated on cross-functional projects, including event planning, internal campaigns, and high-profile sector conferences.
- Worked closely with department leaders to support strategic initiatives, ensuring alignment with organizational goals.
- Utilized advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and virtual platforms (Zoom, WebEx) to streamline processes and improve efficiency.
- Excelled in multitasking and prioritizing tasks in fast-paced environments, consistently meeting deadlines with minimal supervision.
- Maintained discretion and professionalism in handling sensitive information and confidential business matters.
Senior Medical Secretary/Surgical Coordinator
NYU Langone Health
05.2022 - 02.2023
- Coordinates the calendars of multiple physicians, scheduling appointments and procedures for patients.
- Confirms and schedules appointments for diagnostic, surgical, and consultation services.
- Efficiently answers and directs phone calls to the appropriate medical or administrative staff.
- Scheduled and coordinated infusion services, optimizing daily schedules by stacking appointments and minimizing gaps.
- Monitored patient schedules to ensure alignment with treatment timelines and infusion protocols.
- Proactively resolved scheduling conflicts, working closely with clinical staff to maintain a seamless operational flow, enhancing both patient experience and clinic efficiency.
- Managed scheduling for inpatient and outpatient surgeries, coordinating with OR scheduling and facilitating required pre-operative testing such as labs and radiology exams.
- Collaborated effectively with colleagues and site management to resolve patient inquiries and interactions promptly.
- Provided comprehensive training and support to newly hired staff, ensuring their successful integration into the team.
- Contributed to practice success by consistently exceeding performance expectations in productivity, accuracy, and professionalism.
- Streamlined office operations by organizing medical records and maintaining strict patient confidentiality.
- Maintained high patient satisfaction levels through exceptional customer service during phone and in-person interactions.
- Reduced administrative errors by developing and implementing detailed training materials for new staff.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
Medical Secretary
NYU Langone Health
05.2021 - 05.2022
- Conveys essential information to patients regarding upcoming scheduled visits, including instructions, preparations, and required forms.
- Obtains necessary authorizations for services as required.
- Responds to incoming calls, promptly and clearly answering questions or routing messages to the appropriate contact
- Utilized expertise in medical terminology and insurance procedures to enhance office administration productivity
- Facilitated patient checkouts while coordinating follow-up appointments, examinations, and procedures
- Responded to incoming correspondences, documented and addressed inquiries in a timely manner
- Scheduled and confirmed appointments for patients seeking diagnostic, surgical, or consultation services
- Fostered collaborative relationships with a diverse group of healthcare professionals to enhance overall patient care and reduce response times
- Kept up to date of best policies, and protocols, which encompasses updates to workflows, FOCUS trainings, and other tasks
Front Desk Coordinator
Ahmadur Rahman MD PC
02.2020 - 05.2021
- Greeted patients warmly, signed them in, and escorted them to exam rooms, while ensuring that demographic information was up-to-date.
- Distributed ABN and HIPAA forms to patients as required and obtained prior authorizations for necessary radiology exams.
- Answered 3 phone lines, directing calls to the appropriate personnel, and taking messages as needed.
- Sorted through mail and organized legal documents, and scanned and uploaded documents to the EHR system, while managing incoming and outgoing faxes.
- Efficiently managed patient billing processes, meticulously organizing and collecting payments as necessary.
- Implemented PPE and consistently sanitized exam rooms in between each appointment.
- Trained in performing ECG, processing blood samples in a centrifuge, coding labs correctly, and sending out specimens with requisition.
- Participated in the training of new employees on registration and office policies and responsibilities
- Adhered to HIPAA guidelines while releasing medical records
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10-2024
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2020
Skills
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
- Calendar and Travel Management
- Virtual Conferencing Tools (Zoom, WebEx)
- Time Management and Prioritization
- Strong Written and Verbal Communication
- Interpersonal and Client Relationship Skills
- Problem Solving and Critical Thinking
- Discretion and Confidentiality
Timeline
Administrative Coordinator to the Director
NYU Langone Health
03.2023 - Current
Senior Medical Secretary/Surgical Coordinator
NYU Langone Health
05.2022 - 02.2023
Medical Secretary
NYU Langone Health
05.2021 - 05.2022
Front Desk Coordinator
Ahmadur Rahman MD PC
02.2020 - 05.2021
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
MBA - Business Administration
University of Phoenix