Amy Christensen
West Chicago,IL
Summary
Dedicated, reliable employee with over 20 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Fresh Cut - Produce Clerk
Jewel Food Stores Inc
West Chicago, IL
09.2021 - Current
- Orders and receives inventory and verified receipt of ordered products.
- Prepares produce cases by placing products in fresh pans and rotating products.
- Operates kitchen utensils and equipment with manual dexterity, speed and accuracy.
- Answers customer questions about products, help locate merchandise and promoted key items.
- Display products in visually appealing and organized displays for optimal sales promotions.
- Wraps, boxes and weighs produce department products (fruit and vegetables.
- Stocks merchandise, clearly labeling items, and arranging according to expiration dates.
- Pulls and scans out of date product.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Supported promotional plans by updating signage with price changes
- Pleasantly greeted customers and provided prompt and courteous service
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Checked for outdated and overripe grocery items and removed from inventory
- Labeled products, rotated stock and fronted merchandise for appealing display
Drive up and Go Clerk / Cashier
Jewel Food Stores
West Chicago, IL
09.2021 - Current
- Pulls and fulfills online grocery orders.
- Delivers online orders to Customer' vehicle, checking identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Used POS system to enter orders, process payments and issue receipts
Customer Service Representative Cafe / Cashier
Speedway Gas Station
West Chicago, IL
09.2019 - 07.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer orders with minimal wait times.
- Recommended products to customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Used POS system to process payments and issue receipts.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Completed 25+ transactions per shift
Customer Service Representative
West Suburban Limousine
Winfield, IL
08.2018 - 11.2018
- Assisted customers with setting appointments, special order requests, and arranging pick-up.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Data entry
Production Assembler
Spraying Systems
Glendale Heights, IL
09.2017 - 03.2018
- Worked different stations to provide optimal coverage and meet production goals.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Inspected completed agricultural products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Recognized and reported defective material and equipment to shift supervisor.
- Completed, packaged 25+ orders per day
Absentee Voting Coordinator, Registration
DuPage County Election Commission
Wheaton, IL
01.2004 - 03.2016
- Worked closely with Nursing Home and Healthcare Facility personnel in assisting with resident Voter registration and Ballot applications.
- Responded to requests for information on Voter Registration, Vote By Mail process, Judge of Election scheduling.
- Entering and updating Voter Registration records, information, attach documentation using computer terminals.
- Processed cancellations, changes or special requests promptly.
- Handled complaints and resolved conflicts involving facilities or amenities.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to Voters to help each understand information required.
- Reviewed, processed and issued application requests for Voter registration.
- Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Compiled all necessary paperwork, supplies and information needed for Healthcare and Election day voting.
- Managed over 500 Healthcare Voter Registrations
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL06.1996
Skills
- Flexible Hours
- Payment Processing
- Merchandise Recommendations
- Adaptable and Flexible
- Customer Service
- Positive Customer Engagement
- Available Nights, Weekends and Holidays
- Inventory Management
- Reliable and Responsible
- Honest and Ethical
- Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fresh Cut - Produce Clerk
Jewel Food Stores Inc
09.2021 - Current
Drive up and Go Clerk / Cashier
Jewel Food Stores
09.2021 - Current
Customer Service Representative Cafe / Cashier
Speedway Gas Station
09.2019 - 07.2021
Customer Service Representative
West Suburban Limousine
08.2018 - 11.2018
Production Assembler
Spraying Systems
09.2017 - 03.2018
Absentee Voting Coordinator, Registration
DuPage County Election Commission
01.2004 - 03.2016
High School Diploma -
West Chicago Community High School
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