Amy Christensen
Tacoma,WA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
State Farm
Tacoma, WA
12.2013 - Current
- Review customer auto insurance claims to ensure accuracy and completeness of information, and discuss the claim process with them.
- Analyze claim records, policy provisions, and other relevant documents to determine the validity of claims and policy at the time of loss.
- Provide guidance to customers regarding their rights and obligations under the insurance policies.
- Resolve customer complaints related to insurance claim processing.
- Maintain detailed records of all claim activities, including correspondence, decisions, and payments.
- Help with training of people new to the role, as well as participate in continuing education for the industry and the company.
- Advise customers on how they can protect themselves from potential risks associated with their policies.
- Ensure compliance with state laws governing insurance practices, as well as company policies and procedures.
- Process requests for additional documentation from customers in a timely manner.
- Correspond with insured or agent to obtain information or inform of account status or changes in the claim.
- Coordinate with external parties, such as lawyers, surveyors, and appraisers, during investigations.
- Determine liability, compensation, and benefits due on each claim.
- Investigate suspicious or fraudulent claims, report findings to management, and forward any claims that need to move up for further review.
Support Specialist
Michaels Arts and Crafts
Tacoma, WA
10.2007 - 12.2013
- Counted the deposits from the previous day and set up cash registers for that day as well as managed stores' petty cash.
- Reviewed and updated employees' time cards for accuracy.
- Processed incoming shipments from vendors and reruns to vendors.
- Worked closely with management to facilitate and run new hire and onboarding activities, and managed all files in both the computer system and employee paper records.
- Answered phones in the morning before the store opened and answered any questions from customers while on the floor once the store was open.
- Processed price changes in the store for products and help to set the weekly ad.
- Stocked and maintained product, as well as set up new displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit, as well as returns.
Gardening Assistant
Mountain View Funeral Home And Crematory
Lakewood, WA
06.1999 - 09.2005
- Assisted in the planting of various trees, shrubs, and flowers.
- Maintained flower beds and lawns by weeding, mulching, pruning, and trimming plants.
- Operated power tools, such as mowers, edgers, blowers, and trimmers, to clean around grave stones, flower beds, curbs, and other garden areas.
- Collaborated with landscaping team members to ensure successful project completion.
- Observed safety precautions while performing tasks to prevent accidents or injuries.
- Answered any guests' questions and directed them to areas they were trying to find.
Accommodations Crew
Warm Beach Christian Camp and Conference Center
Stanwood, WA
06.2000 - 09.2000
- Opened and closed common public buildings at the beginning of the day and the end of the night.
- Cleaned and stocked any guest rooms, made beds with fresh linens, and cleaned guest bathrooms after guests checked out.
- Swept, mopped, vacuumed and scrubbed any hallways, lobbies, and stairwells on a daily basis or as needed.
- Responded to any emergency housekeeping calls.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Notified managers concerning need for major repairs or additions to building
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Ensured that all lost and found items were handled properly per policy.
- Restocked items in the vending machine after sales had been made.
Education
Bachelor of Arts - Interdisciplinary Arts And Science
University of Washington
Tacoma06-2005
Associate of Science - Psychology
Tacoma Community College
Tacoma, WA06-2003
High School Diploma -
Mt. Tahoma High School
Tacoma06-2000
Skills
- Insurance knowledge
- Claims Investigation
- Policy Interpretation
- Teamwork and Collaboration
- Client Interviews
- Documentation abilities
- Customer Service
- Adaptability and Flexibility
- Analytical Thinking
- Liability management
- Information Verification
- Time management abilities
- Active Listening
- Claims Processing
- Data Entry
Affiliations
- Gardening
- Pottery
- Art
- Visiting different state and national parks.
Accomplishments
- Volunteered for a time at the Tacoma Pierce County Humane Society and got an award for Positive Mental Attitude in 2017
Certification
- Have some continuing insurance education
- Have license to handle insurance claims in Florida just renewed.
Timeline
Insurance Claims Specialist
State Farm
12.2013 - Current
Support Specialist
Michaels Arts and Crafts
10.2007 - 12.2013
Accommodations Crew
Warm Beach Christian Camp and Conference Center
06.2000 - 09.2000
Gardening Assistant
Mountain View Funeral Home And Crematory
06.1999 - 09.2005
Bachelor of Arts - Interdisciplinary Arts And Science
University of Washington
Associate of Science - Psychology
Tacoma Community College
High School Diploma -
Mt. Tahoma High School