Amy Ciszek
Eagle,CO
Summary
Experienced Sales and Operations Manager driving business success through efficient and performance-driven strategies. Proactively oversees all aspects of operations for smooth and effective business management. Dedicated to sustaining revenue growth by staying attuned to customer needs and market demands. Dynamic leader excelling in optimizing team performance and achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Director of Operations
Vacasa
10.2021 - Current
- Oversaw day-to-day operations of 140 unit resort with 100+ staff employees.
- Managed day-to-day operations of the lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Developed and implemented promotional strategies to increase occupancy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Planned and executed marketing activities to improve property brand and increase revenue.
District Operations Manager
Ace Hardware Stores
01.2019 - 09.2021
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Served customers by going above and beyond to offer exceptional support for all needs
- Resolved employee, customer, and vendor issues using intense conflict mediation and problem-solving abilities
District Manager
Pier1
07.2017 - 01.2019
- Mitigated overage's for annual budget by effectively monitoring expenses and allocating resources
- Implemented, coordinated, and managed all aspects of operations across the district
- Recruited, hired, and onboard all senior management district and maintained low turnover rate
- Built and maintained successful team by effectively directing, motivating, and disciplining staff
Multi Store Operations Manager
The Home Depot
08.2012 - 07.2017
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Maintained store standards in merchandising, security, and visual presentation
- Forecasted sales projections, inventory demand, and labor requirements to develop annual budget
Owner/Principle
Synergy Design Group
07.2006 - 08.2012
- Developed business from ground up, bringing in $500K in yearly revenue
- Created useful partnerships through remote and face-to-face networking
- Increased company business with skilled use of marketing, advertising, and social media
- Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships
Skills
- Schedule coordination
- Project management
- Customer relations
- Quality assurance
- Business management
- Decision making
- Strategic planning and execution
- Leadership training
- Operations oversight
Education
BBA -
Southern Illinois University, Edwardsville
Edwardsville, ILTimeline
Director of Operations
Vacasa
10.2021 - Current
District Operations Manager
Ace Hardware Stores
01.2019 - 09.2021
District Manager
Pier1
07.2017 - 01.2019
Multi Store Operations Manager
The Home Depot
08.2012 - 07.2017
Owner/Principle
Synergy Design Group
07.2006 - 08.2012
BBA -
Southern Illinois University, Edwardsville
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