Amy Clarey
Wake Forest,NC
Summary
Results-driven professional with a proven track record at Defense Finance and Accounting Service, specializing in customer service and data analysis. Expertise in building strong relationships and making informed decisions enhances first touch resolution while ensuring operational efficiency. A meticulous approach to detail contributes significantly to client satisfaction and overall organizational success. Career objectives include further leveraging analytical skills to drive process improvements.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Defense Finance and Accounting Service
01.2022 - Current
- Performed quality monitoring, policy research and interpretation, interpersonal communication, data analysis and interpretation, mentoring, and training.
Customer Service Representative / Lead CSR
Defense Finance and Accounting Service
07.2018 - 12.2021
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
- Guided employees in handling difficult or complex problems.
- Developed strong relationships with customers by providing personalized assistance and support.
Group Life Claims Reviewer
MetLife Oriskany
02.2012 - 07.2018
- Reviewed and processed claims for accuracy, completeness, and compliance with company policy.
- Developed and maintained strong professional relationships with customers through exceptional service.
- Assisted customers with the completion of forms related to their insurance policies or claims process.
Education
Master of Science -
Utica College
Utica, NY01.2007
Skills
- Customer service
- Data entry
- Computer and database literacy
- Analysis
- Forging and maintaining provider-client relationships
- Scheduling, filing, and handling documents
- Multitasking
- Flexibility
- Written and verbal communication
- First touch resolution
- Decision-making
- Attention to detail
- Collaboration
- Finance and insurance
Certification
- Lean Six Sigma
- Quality Management
- Financial Management
Leadership Experience
I have led, mentored and trained office staff. I have participated in team-building and collaborative projects and received recognition for creating a learning curriculum for new hires. In addition I spearheaded a Lean 6 Sigma project to provide an online customer service guide for employees.
Communication Skills
I excel in written, verbal and interpersonal communication. My goal is to use my decades of customer service experience, empathy and knowledge of the customer to forge and sustain strong provider-client relationships.
References
References available upon request.
Timeline
Quality Assurance Technician
Defense Finance and Accounting Service
01.2022 - Current
Customer Service Representative / Lead CSR
Defense Finance and Accounting Service
07.2018 - 12.2021
Group Life Claims Reviewer
MetLife Oriskany
02.2012 - 07.2018
- Lean Six Sigma
- Quality Management
- Financial Management
Master of Science -
Utica College
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