Amy Clay
Operations Management
Jackson,GA
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Organized and efficient professional supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
20
20
years of professional experience
Work History
Associate
Cap Team, Walmart
Forsyth , GA
02.2022 - Current
- Ensuring that he/she signs and price merchandise appropriately
- Complying strictly with Walmart’s policies, procedures, and standards of ethics and integrity
- Assisting customers with purchasing decisions
- Finding and locating merchandise when needed
- Ensuring proper execution of customer inventory flow process
- Receiving, sorting and staging all deliveries, each truck contained 3500 to 5000 pieces.
- Maintaining and organizing backroom in accordance with Walmart’s safety, cleaning, and operating procedures and guidelines
- Appropriately utilizing warehouse equipment
- Working collaboratively with managers, co-workers, and customers, and other business vendors/ partners
- Maintaining safe shopping environment by making sure that areas are kept clean at all times.
Chief of Operations
My Son's World
Forsyth , GA
09.2016 - Current
- With 10+ years' experience as Administration manager can now proudly add parenting highly energized 5-year-old boy to repertoire
- Skills gained include working under intense pressure as well as superior efficiency of managing tasks within constantly changing and unforgiving timelines
- Focused on Negotiation Skills, Being Persuasive Influencer, Prioritization Abilities, Time Management Skills and
- Communication Skills.
Office Administrator
American Consumer Rights Organization
Locust Grove , GA
02.2017 - 04.2020
- Managed 2 locations totaling 45 employees.
- Oversee all office employee's - Policies, Time management, Training
- Create and implement all company policies and procedures
- Maintain all office needs - Ordering supplies, Prioritize office functions
- Maintain all office hardware and software
Assistant Manager
Security Finance, Financial Services
Forsyth , GA
09.2015 - 02.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Store Supervisor
Astornaut Dreams
11.2014 - 04.2015
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Assistant Manager
Security Finance, Financial Services
Stockbridge , GA
01.2014 - 08.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing return customers by 15%.
House Manager
United Cerebral Palsy Of Atlanta
Ellenwood , GA
02.2011 - 12.2013
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
Lead Dispatcher
Florida Cable Inc.
Astor , FL
05.2004 - 05.2010
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Sent out Installer drivers to assist 12 - 15 hourly callers based on locations, needs and worker availability.
- Increased area coverage by 28% through effective scheduling and detailed location monitoring.
- Coordinated repairs to vehicles to maintain fleet operations.
Owner and Operator
Samuel Adam's Lawncare, LLC
Astor , FL
05.2004 - 05.2010
- Promoted business via social media to generate leads and maximize brand identity.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Used business software packages to maintain files and administrative records.
- Founded and managed Lawn care and tree removal business adding 35 new commercial property accounts.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
Education
No Degree - Accounting Technology And Bookkeeping
Bookkeeping Training School
Florida05.2023
Skills
- Front Office
- Bookkeeping
- Accounting (Less than 1 year)
- Computer Literacy (10 years)
- Office Administration
- Word Processing
- Management
- Interviewing
- Sales Management
- Microsoft Excel
- Microsoft Word
- Customer Service
- Store Management Experience
- Administrative Experience
- Office manager experience
- Profit & loss
- Accounts Payable
- CRM software (10 years)
- Personal assistant experience
- Documentation review
- Medical office experience
- Hospitality
- Windows
- Workforce management
- Employee evaluation
- Lawn Care
- Budgeting
- Human Resources
- Computer Networking
- Conflict Management
- Salesforce
- Databases
- Software troubleshooting
- Customer support
- Project management
- Data collection
- Negotiation
- Tax experience
- Compliance management
- Live chat
- Document management
- Remote access software
- Employee Orientation
- Technical Support
- Mechanical knowledge
- Account management
- Microsoft Powerpoint
- Auditing
- Recruiting
- Desktop Support
- Help Desk
- Certifications and Licenses
- Driver's License
- Assessments
- Intermediate Word Processing with Microsoft Word — Proficient
- Intermediate Word techniques, including use of formatting, Track Changes, and Comments
- Full results: Proficient
- Spreadsheets with Microsoft Excel — Familiar
- Excel knowledge including common tools, conditional & nested formulas, and custom visuals
- Full results: Familiar
- Scheduling — Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Written Communication — Completed
- Best practices for writing, including grammar, style, clarity, and brevity
- Full results: Completed
- Personality: Hard-Working — Proficient
- Measures candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting
- Critical Thinking — Highly Proficient
- Measures a candidate’s ability to use logical approaches when solving problems
- Full results: Highly Proficient
- Sales: Influence & Negotiation — Proficient
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals
- Cross-referencing agendas and itineraries to avoid scheduling conflicts Assessments provides skills tests that are not indicative of license or certification, or continued development in any professional field
- Report Preparation and Analysis
- Team Management
- Business Leadership
- Database Optimization
- Critical Thinking
Certification
Payroll - Kronos (3 years)
Microsoft Office (10+ years)
Google+ (10+ years)
Customer Relationship Management (10+ years)
Flexibility (10+ years)
Database Management (10+ years)
Time Management (10+ years)
Office 365
Timeline
Associate
Cap Team, Walmart
02.2022 - Current
Office Administrator
American Consumer Rights Organization
02.2017 - 04.2020
Chief of Operations
My Son's World
09.2016 - Current
Assistant Manager
Security Finance, Financial Services
09.2015 - 02.2017
Store Supervisor
Astornaut Dreams
11.2014 - 04.2015
Assistant Manager
Security Finance, Financial Services
01.2014 - 08.2014
House Manager
United Cerebral Palsy Of Atlanta
02.2011 - 12.2013
Lead Dispatcher
Florida Cable Inc.
05.2004 - 05.2010
Owner and Operator
Samuel Adam's Lawncare, LLC
05.2004 - 05.2010
No Degree - Accounting Technology And Bookkeeping
Bookkeeping Training School
Payroll - Kronos (3 years)
Microsoft Office (10+ years)
Google+ (10+ years)
Customer Relationship Management (10+ years)
Flexibility (10+ years)
Database Management (10+ years)
Time Management (10+ years)
Office 365
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