Amy Clay
800 Wall St. New Richmond ,WI
Summary
Dedicated and detail-oriented professional with extensive experience in communication, community engagement, and public-facing roles. Proven ability to maintain accuracy, handle sensitive information with discretion, and provide reliable, respectful service. Known for strong interpersonal skills, adaptability, and the ability to quickly learn systems and procedures while supporting efficient daily operations.
Overview
30
30
years of professional experience
Work History
Fundraising and Media Manager/Volunteer Coordinator
Salvation Army Grace Place
New Richmond, Wisconsin
02.2024 - Current
- Collaborated with diverse groups to address community needs and concerns.
- Organized volunteer opportunities to support community service projects and initiatives.
- Provided individuals and families with information and resources to connect with available programs.
- Planned and managed different community meetings, public forums and outreach events.
- Developed and implemented programs to fill different community needs.
- Gave presentations at public gatherings, community events and school meetings.
Training Coordinator
City and County Credit Union
St. Paul , MN
03.2023 - 01.2024
- Partnered with management team to define learning objectives for each program.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
- Revised curriculums to align with changes in technology and industry standards.
- Facilitated continuous improvement initiatives in training processes and materials.
Regional Manager
T-Mobile
Edina , MN
09.2014 - 03.2023
- Successful in monitoring the operations of 30+ locations and staff through strategic planning, execution, and delegation of resources
- Established and maintained trusting relationships with owners and managers, facilitating open communication and collaboration
- Worked closely with managers to recruit, screen, select and train new staff
- Advised in budget preparation and administration for marketing programs
- Resolved customer complaints and concerns through effective verbal and negotiation skills, ensuring customer satisfaction
- Collaborated with community partners to organize impactful events that enhanced community engagement
Corporate Account Representative
Ecolab
09.2013 - 09.2014
- Conducted regular meetings with clients to discuss service performance, product offerings, and overall satisfaction levels.
- Identified opportunities to improve services or increase revenue from existing customers.
- Managed account information and supported processes for opening and closing accounts as primary contact.
Assistant Manager
Wal-Mart Corporation
01.2004 - 01.2006
- Mentored staff to enhance skills and meet daily targets through hands-on and motivational leadership.
- Implemented organization systems for financial reports, schedules, and inventory control to improve efficiency and productivity
- Evaluated individual and team performance, identifying specific areas for improvement and implementing strategies.
- Resolved customer inquiries and complaints, contributing to increased satisfaction and loyalty.
Customer Service Manager
Wal-Mart Corporation
01.1996 - 01.2004
- Met standards for quality, customer service, and health and safety; identified and resolved customer pain points.
- Fostered strong relationships with staff, promoting a cohesive and productive team in a deadline-driven environment
- Analyzed sales figures and estimated future sales volumes, contributing to profit maximization
Education
Bachelor of Science - Business Communication, Management and Marketing
University of Wisconsin - River Falls
River Falls, WISkills
- Community Engagement & Outreach
- Public Relations & Communication
- Relationship Building & Partnerships
- Conflict Resolution
- Data Analysis & Reporting
- Project Coordination
- Decision Making & Problem Solving
- Training & Development
Timeline
Fundraising and Media Manager/Volunteer Coordinator
Salvation Army Grace Place
02.2024 - Current
Training Coordinator
City and County Credit Union
03.2023 - 01.2024
Regional Manager
T-Mobile
09.2014 - 03.2023
Corporate Account Representative
Ecolab
09.2013 - 09.2014
Assistant Manager
Wal-Mart Corporation
01.2004 - 01.2006
Customer Service Manager
Wal-Mart Corporation
01.1996 - 01.2004
Bachelor of Science - Business Communication, Management and Marketing
University of Wisconsin - River Falls