Amy Coenen
Harlan,IA
Summary
Self-directed leader with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AVP Ag & Commerical Lending(1), AVP of Banking(4)
TS Bank
Atlantic, IA
11.2017 - 06.2022
- Spearheaded cross-functional initiatives across departments to achieve business goals. Increased deposits and loan volume year-on-year through incentive and coaching strategies.
- Established performance goals for department and provided methods for reaching milestones and nurturing employee career growth.
- Resolved issues and recommended actions based on production and compliance reports, and client feedback.
- Analyzed Ag & Commercial loan applications and financial statements for credit approval or denial.
- Communicated business concepts and expected functional behavior to developers and other stakeholders as public face of company.
Branch Manager 2
Wells Fargo Bank
04.2012 - 11.2017
- Exceptional level of knowledge and understanding of retail compliance controls, risk management, loss prevention, and regulations of banking industry.
- Engaged employees in business processes with positive motivational technique to meet incentive rewards for customer service for 10 consecutive quarters and increase annual sales.
- Collaborated with financial adviser, business banker, and mortgage representative to bring in new business and ensure existing customer satisfaction.
- Enhanced branch production rates and met deadlines by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
-
Education
Bachelor of Science - Accounting & Finance and Banking
Buena Vista University
Iowa12.2011
Associate of Arts - Accounting and Finance
Iowa Western Community College
05.2009
Skills
- Employee engagement
- Client success journey
- Communication skills
- Computer proficiency skills
- Flexibility and time management
Certification
Notary Republic- NMLS SAFE Certified
Sandler Sales Training, Iowa Bankers Lending,
Multiple Saas and API application experience
Series 6, 63, 65 , and Life insurance(exp)
Gap in Employment
Gap in employment due to caring for my mother during her illness. I am eager and excited to bring value and success to a wonderful company!
Timeline
AVP Ag & Commerical Lending(1), AVP of Banking(4)
TS Bank
11.2017 - 06.2022
Branch Manager 2
Wells Fargo Bank
04.2012 - 11.2017
Bachelor of Science - Accounting & Finance and Banking
Buena Vista University
Associate of Arts - Accounting and Finance
Iowa Western Community College