Amy Cohn
Summary
With a proven track record at Inflorescence LLC, I excel in driving customer satisfaction and market growth through expert relationship building and strategic marketing. Leveraging skills in client service management and market trend awareness, I've significantly enhanced brand visibility and operational efficiency. My leadership fosters team collaboration and innovation, ensuring business success.
Overview
39
39
years of professional experience
Work History
Owner Founder
Inflorescence LLC
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shop Owner
Milk Pail Fresh Market
01.1994 - 08.2024
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
Greenhouse Manager
Amy's Flowers
05.1994 - 01.2019
- Cultivated open communication among team members through regular meetings focused on operational improvements.
- Collaborated with researchers to test new plant varieties and growing methods, advancing knowledge within the industry.
- Reduced pest infestations through regular inspection and implementation of integrated pest management practices.
- Improved crop yield by monitoring and adjusting environmental conditions in the greenhouse.
- Enhanced plant growth by implementing effective greenhouse management strategies and techniques.
- Increased production efficiency with effective space utilization and crop rotation planning.
- Implemented quality control measures that led to higher customer satisfaction rates for both retail and wholesale clients.
- Optimized plant nutrition programs by conducting soil tests and applying appropriate fertilizers to promote healthy growth.
- Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and irrigation schedules.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Worked directly with customers as salesperson and role model for entire sales team.
- Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
Production Assistant
Holly Hill Nursery
03.1992 - 08.1992
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
Sales Associate
Flowers & Company
04.1987 - 06.1992
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Bridgehampton Florist
06.1986 - 08.1986
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Education
Bachelor Of Horticulture - Horticultural Science
SUNY Cobleskill
Cobleskill, NY05.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
- Marketing
- Sales leadership
- Product branding
- Market trend awareness
- Client engagement optimization
- Attention to detail
- Customer service
- Team leadership
- Customer service management
- Effective leader
- Inventory management
- Desktops, laptops, and mobile devices
Websites
Accomplishments
Proud to have built three business and continue to expand. I am also the spouse of a certified equine dental provider and have helped him expand his business.
Timeline
Owner Founder
Inflorescence LLC
01.2021 - Current
Greenhouse Manager
Amy's Flowers
05.1994 - 01.2019
Shop Owner
Milk Pail Fresh Market
01.1994 - 08.2024
Production Assistant
Holly Hill Nursery
03.1992 - 08.1992
Sales Associate
Flowers & Company
04.1987 - 06.1992
Sales Associate
Bridgehampton Florist
06.1986 - 08.1986
Bachelor Of Horticulture - Horticultural Science
SUNY Cobleskill