Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Collins

Saugus, CA 91350 | Meridian,ID

Summary

Versatile Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Sr. Sales Rep/Operations Specialist

Tawkify, Inc
San Fransico, CA
07.2020 - Current
  • Motivated and trained employees to maximize team productivity.
  • Trained and mentored new employees in onboarding and product services.
  • Compiled training materials for new employees and tracked skill development.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Identified workflow improvements and worked with operations team to establish new procedures.
  • Analyzed department metrics and performance and reported findings to management.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Consultant Nutritionist

CleanseMarin
Kentfield, CA
01.2015 - 07.2021
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
  • Managed multiple nutritional educational groups to increase client nutrition knowledge.
  • Created and prepared visual aids, manuals and other materials used in teaching.
  • Provided in-depth information on nutritional care to maximize health.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Calculated, revised and verified proper enteral and parenteral feedings to meet nutritional needs.
  • Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.

Marketing Coordinator

Chimney Rock Winery
Napa, CA
07.2016 - 07.2020
  • Planned trade shows and vendor fairs for clients and partners to attend.
  • Managed team calendars and scheduled events for multiple staff members.
  • Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
  • Answered general marketing department inquiries by email, phone and mail.
  • Maintained complete database of files, contacts and project materials.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Planned and executed internal and external marketing events.
  • Set up, completed and tracked customer surveys for local, regional and national campaigns.
  • Worked with vendors to complete projects according to schedule and specifications.

Sports Marketing Coordinator

Buff, Inc
Santa Rosa, CA
06.2014 - 07.2016
  • Coordinated and attended all snow sport and running expos and trade shows throughout the country; personally handling top key accounts for USSA, Rock n Roll Marathon series and Marine Corp Marathon series.
  • Provided research and development on portfolio of products to showcase benefits and retain customers.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
  • Created printed marketing materials designed to drive campaigns.
  • Scouted, signed, and managed all athletes (new and existing) snow sports and running events throughout the country.
  • Detailed planning and time management with calendars, budgets, and logistics coordinating with athletes, clients, freight, and vendors.

Marketing Coordinator

Benziger Family Winery
Glen Ellen, CA
07.2003 - 07.2016
  • Managed all aspects of wine club memberships.
  • Prepared and distributed club invoices, emails, and shipping forms.
  • Managed shipping and freight logistic for both winery locations.
  • Managed and collaborated on sight and off sight wine club events.
  • Extensive knowledge in biodynamic farming practices and have given educational lectures and wine tastings at local and statewide colleges.
  • Created and presented private and VIP tours and lectures to customers and vendors in wine education and farming practices.

Patient Care Advocate

Boston Scientific
Valenca, CA
03.2010 - 07.2012
  • Managed real life urgencies for patients under distress with chronic pain who have been implanted with Spinal Cord Stimulator (SCS) medical device with direct communication on how to control and manage the device on a day to day basis.
  • Monitored ongoing care and proactively corrected problems.
  • Resolved problems with communication and billing to foster seamless services.
  • Maintained and upheld confidentiality of patient data and condition to safeguard health information and regulatory compliance guidelines.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Updated documentation and reports detailing patient activities, care actions and resolutions.

Education

Bachelor of Arts - Psychology

Sonoma State University
Rohnert Park, CA
05.2005

Associate of Science - Health Science With Emphasis in Biology

College of The Canyons
Valencia
05.2003

Skills

  • Contracts and Negotiations
  • Problem Anticipation and Resolution
  • Freight Spending
  • Client Correspondence
  • Logistics
  • Inventory and Supply Management
  • Sales Promotion
  • Problem Resolution
  • Grammar Usage
  • Professional Relationships

Certification

  • Google Project Management Certification, 2022
  • Functional Nutritional Therapy Practitioner, 2020

Timeline

Sr. Sales Rep/Operations Specialist

Tawkify, Inc
07.2020 - Current

Marketing Coordinator

Chimney Rock Winery
07.2016 - 07.2020

Consultant Nutritionist

CleanseMarin
01.2015 - 07.2021

Sports Marketing Coordinator

Buff, Inc
06.2014 - 07.2016

Patient Care Advocate

Boston Scientific
03.2010 - 07.2012

Marketing Coordinator

Benziger Family Winery
07.2003 - 07.2016

Bachelor of Arts - Psychology

Sonoma State University

Associate of Science - Health Science With Emphasis in Biology

College of The Canyons

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Amy Collins