AMY COLLINS

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Assisted with development and implementation of financial policies and procedures to streamline operations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Communicates and provides updates on company development and/or changes for staff meetings
• Provides supervisory support in absence of management
• Support Practice Manager/Managing Doctor by providing input and feedback on various matters
• Mentored 5 new CA's in acquiring new skills and knowledge to ensure patient experience is maintained at highest level

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• Received and submitted customer payments to further reduce open account balances
• Process and budget fuel orders
• Coordinate incoming/outgoing private flights
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Established and updated work schedules to account for changing staff levels and expected workloads
• Organized Store meetings for fifty store associates every month and coordinated availability of conference rooms for participants
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Completed bi-weekly payroll for 50 employees.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Supported HR functions with emphasis on record keeping, data entry and general HR tasks for 200 employees
• Completed background and reference checks to facilitate hiring and onboarding of employees
• Counseled managers and employees regarding company policies, procedures and workplace issues
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
• Coordinated employment offers with management and extended offers to select candidates
• Directed job fairs to bring in local talent for long term and seasonal positions.