Amy Collins
Errol,NH
Summary
Dedicated and organized professional seeking new opportunities to contribute to. Outstanding relationship-building and problem-solving skills. Driven to exceed expectations and able to operate effectively in fast-paced, high-pressure, remote environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Talented at managing competing priorities to accomplish challenging goals.
Overview
20
20
years of professional experience
Work History
Human Resource Administrative Assistant
Watts Water
06.2023 - 12.2023
- Administrative support for Human Resource Department of manufacturing company
- 400+ employees
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Conduct benefits onboarding
- Work in conjunction with Payroll for processing weekly and bi-weekly payroll
- Point of contact for Family Medical Leaves as well as Short Term Disability claims.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
High Net Worth Associate
Fidelity
01.2022 - 03.2023
- Delivered superior client service addressing and solving complex service and investment needs.
- Managed approximately 45-55 incoming calls per day from clients
- Processed customer requests to include options, equities and mutual fund trades as well as other specialized monetary requests.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Financial Representative
Primerica
02.2021 - 01.2022
Case Manager
Pretrial Services Merrimack County
06.2020 - 01.2022
- Coordinate assessment of qualifying defendants for admission into programming
- Enforce court-ordered supervision components and implement supervision strategies, including evidence-based practices.
Financial Advisor, Sr BOA, BOA
Edward Jones
04.2013 - 12.2020
- Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals, and risk tolerance to formulate and actualize strategic financial plans
- Managed daily administrative operations within Financial Advisor office by supporting continuous delivery of exceptional service and care.
Contract Guard
United States Marshals Service
10.2012 - 12.2014
Police Officer
Multiple Agencies
02.2000 - 12.2013
- Enforce state and city laws and ordinances; investigate crimes; apprehend criminal offenders; maintain public peace and safety; lead public service programs; and prepare and file written reports; testify in court
- Special emphasis on enhanced community safety by performing motor vehicle crash investigations including DUIs and fatal crashes; School Resource Officer for Elementary, Middle and High Schools.
Administrative Assistant
Town Of Henniker Police Department
07.2011 - 04.2013
- Primary tasks included developing and implementing effective office procedures, responding to public inquiries, maintaining law enforcement records, and serving as a link between the chief of police and other law enforcement officers
- Receiving and reconciling of parking tickets payments.
Emergency Dispatcher
Merrimack County
06.1997 - 02.2002
- Operated two-way radios to communicate emergency situations to police officers and assigned calls for service
- Screened incoming calls by communicating with crime victims and witnesses and requesting police assistance
- Handled multiple, competing emergency situations by using sound judgment, triage skills and clear verbal skills
- Monitored additional dispatch centers and alarm systems and dispatch appropriate police response.
Education
Associate of Science - Education
New Hampshire Technical Institute
Concord, NHFull Time Police Certification - Law Enforcement
NH Police Standards And Training
Concord, NHSkills
- Critical thinking/problem solving
- Energetic
- Team player
- Resilience/adaptability
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
Licenses
Series 7 & 66
NH CDL-B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resource Administrative Assistant
Watts Water
06.2023 - 12.2023
High Net Worth Associate
Fidelity
01.2022 - 03.2023
Financial Representative
Primerica
02.2021 - 01.2022
Case Manager
Pretrial Services Merrimack County
06.2020 - 01.2022
Financial Advisor, Sr BOA, BOA
Edward Jones
04.2013 - 12.2020
Contract Guard
United States Marshals Service
10.2012 - 12.2014
Administrative Assistant
Town Of Henniker Police Department
07.2011 - 04.2013
Police Officer
Multiple Agencies
02.2000 - 12.2013
Emergency Dispatcher
Merrimack County
06.1997 - 02.2002
Associate of Science - Education
New Hampshire Technical Institute
Full Time Police Certification - Law Enforcement
NH Police Standards And Training
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