Amy Conroy
Jacksonville,United States of America
Summary
- Entry level knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
CY Program Assistant GS04 CY2
MCCS MARINE CORPS COMMUNITY SERVICES
08.2013 - 10.2024
- Assists in implementing and leading planned activities for program participants. Uses prepared curriculum and program materials.
- Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.
- Cares for children and youth with special needs as directed by the supervisor.
- Promotes and models safety, fitness, health, and nutrition practices.
- Helps arrange for and/or serve appropriate snacks or meals where applicable.
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
- Helps create adult-made games and play materials (mixing paint and play dough and assembling props for dramatic plays, activities, etc.).
- Assists with developing a list of needed supplies and equipment for submission to the supervisor.
- Helps establish a program environment that promotes positive interactions with other children, youth, and adults.
- Interacts with children and youth using approved child guidance and youth development techniques as provided by supervisors.
- Maintains control of and accounts for whereabouts and safety of children and youth ranging in age from 6 weeks to 4 years. Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.
- Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.
- Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed.
- Interacts professionally with employees, parents, and local installation command personnel.
- Participates in program evaluation as required. Assists in achieving and maintaining DoD certification and national accreditation where applicable.
- Ensures compliance with law, policies, and regulations applicable to DoD CY programs.
- Notifies supervisor of health, fire, and safety compliance concerns.
- Assists in maintaining program participation data and completing required reports. Performs other related duties as assigned.
- Help establish a program environment and promote positive child and youth interactions with other children, youth and adults.
- Use prepared curriculum and program materials and assists with developing a list of needed supplies and equipment.
- Develop and implement age-appropriate curriculums for children.
- Establish a nurturing program environment that sustains the children's interest and promotes positive interactions among the staff, children and the parents.
- Prepare, arrange, and maintain age appropriate indoor and outdoor activity areas and materials to accommodate daily schedules and lessen plans.
- Demonstrate, instruct, lead and facilitate planned and spontaneous age-appropriate program activities.
- Interact with children using approved child guidance development techniques, which has resulted in the consistent progress of each child within my care.
- Served as Child and Youth Program Assistant (CYPA) at Camp Lejeune HM2 and New River Air Station Child Development Centers.
- Assisted in planning, coordinating, and implementing activities and special events that meet the physical, social, emotional and cognitive activities for program participants based on observed needs of individual children/youth.
- Supervised and interacted with children during all programmed activities using approved child guidance and youth development techniques.
- Helped arrange for/serve appropriate snacks/meals where applicable.
- Assisted Program Leader and their assistants with room arrangements and play materials to accommodate the Child Development center's daily schedule.
- Assumed custody and responsibility of children from parents and documented all special parental instructions related to emergency contact and medical care.
- Lead children in songs, games, finger plays, and other activities.
- Interacted with children during programmed activities.
- Promoted fine and gross motor development in young children and assisted them during family style dinning.
- Ensures that program plans and activities incorporate the observed needs of the individual children and youth.
- Enforced rules to teach manners and maintain safe environment.
- Kept children safe and secure at all times.
- Assisted children in development of social, communication and problem-solving skills.
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
- Maintained organized and clean classroom ,and work areas.
- Engaged groups of culturally diverse children in creative, safe and focused setting.
- Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
- Discussed new developments, misbehavior and concerns with parents or guardians.
Bartender
Red Lobster
06.2005 - 08.2011
- As a Bartender my duties were to take beverage orders from guests and servers
- Prepare and serve alcoholic and non-alcoholic drinks consistent with the restaurant’s standard drink recipes
- Present drink menus, make recommendations and answer questions regarding beverages
- Learn the names of patrons and personally recognize our regulars
- Record drink orders accurately and immediately into the restaurant computer
- Accept guest payment, process credit card charges and make change
- Wash and sterilize glassware
- Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons
- Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages
- Clear and reset tables in bar area
- Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
- Receive and serve food orders to guests seated at the bar
- Report all equipment problems and bar maintenance issues to restaurant manager
- Assist the restocking/ordering and replenishment of bar inventory and supplies.
Service Pro
Red Lobster
06.2002 - 06.2005
- As a Service Professional most of my duties were consistent with what a assistant manager performs on a daily basses which is a wide range of job duties to help support the general restaurant manager
- Job duties consist of managing employees, regulating business operations, and resolving customer issues
- When managing employees, Service Pro’s delegate work assignments, train new associates, review work schedules, monitor and evaluate employee performances, and motivate staff members
- The business and administrative functions of a Service Pro includes monitoring inventory, assist in ordering supplies, managing deliveries, meeting health and safety regulations
- To guarantee customer satisfaction, Service Pro’s handle complaints and ensure customers enjoy a quality dining experience
- Paid training provides an introduction to managerial job duties and company practices at most restaurants
- Review reservations, establish a floor plan for smooth seating, and assign server sections
- Assure staff is aware of food and beverage specials
- During Shift Analyze labor needs as the shift progresses and promptly send excess servers or bussers home as needed
- Observer customers as they enter the restaurant and assure they are greeted promptly and properly and seated in a friendly manner
- Monitor and observer guests dining experience
- Ensure guests are satisfied with the food and service
- Respond promptly and courteously to any requests or problems
- Be available to fill in as needed to ensure the smooth operation of the restaurant
- Check servers out and account for their cash drop and paperwork
- At end of day make sure restaurant lights are out and building is locked & secure.
Hostess
Red Lobster
06.2000 - 06.2002
- Warmly greeted guests and bid a tender departure with inviting them to visit again
- Follow the floor plan for smooth seating, and make sure servers are aware of which section they are located in
- Ran waitlist, gauge kitchen, servers and general dining room performance
- Ensured that requirements for all guests are met; including small children, disabled or food allergic guests
- Examined and maintained the entrance area, doors, windows in addition to menu covers and inserts
- Created new settings as per requirements and clear additional settings if not needed
- Greeted/seated guests and at the same time monitored the flow of guests in keeping with seating chart and servers
- Gave quick and exact information/directions to guests
- Answered all questions regarding the menu and services
- Ensured coverage of the hostess stand at all times
- Answered phones, took messages and made reservations.
Runner/Office Assistant
Kellam Law Firm
04.2000 - 08.2000
- Safely and efficiently delivered documents between locations
- Prioritize if several deliveries are on the same route based on the instructions received
- Obtaining delivery verification signatures
- Purchased office supplies, took and received legal files from doctors offices and the courthouse
- Performed clerical tasks such as making copies of documents, distributing mail among other legal staff, cleaning, stocking the kitchen area, mailing letters and answering the phone
- Performed word processing tasks and data entry.
Teachers Assistant
Onslow County Schools
02.1994 - 08.1999
- As a Teacher’s Assistant I independently performed the simple childcare tasks following step by step instructions
- Worked under the written and verbal direction of the Teacher who provided instructions/assistance on scope of assignments then completing tasks
- Performed work that is reviewed by the Teacher in detail, while in progress and upon completion to ensure and assess progress
- Evaluated training objectives and readiness for further training
- Prepared curriculum and program materials
- Assisted with the implementation of daily schedules and activity plans
- Helped prepare, arrange, and maintain indoor/outdoor activity areas and materials to accommodate daily skills
- Cared for special needs children as directed by the Teacher on a daily basis
- Provided input and implemented schedules and activity plans
- Help design and set up displays and bulletin boards
- Interacted with children using approved child guidance and youth development techniques
- Interacts professionally with staff members, parents, and School representatives
- Participated in conferences with parents and staff
- Assisted with developing a list of needed supplies and equipment for submission to the supervisor
- Helped create games and play materials
- Supervised children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events
- Promoted and modeled safety, fitness, health and nutrition practices
- Notified my supervisor on health, fire, and safety compliance concerns
- Helped arrange/serve appropriate snacks/meals where applicable
- Ensured children and youth left with authorized person according to written parent instructions
- Prepared and implemented program options for children and youth with special requirements
- Assisted in implementing and leading planned activities for program participants
- Incorporated special instructions provided by parents pertaining to dietary needs, physical needs, or other information that may affect the child
- Observed children for signs that may indicate illness, abuse, or neglect and reported as directed
- Participated in program evaluation as required
- Provided care/supervision, oversight, and accountability for children and youth in compliance with local policies, guidance and standards
- Completed all training requirements, including orientation, monthly, and annual
- Inventoried equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies
- Secured supplies, equipment, and facilities
- Performed bus duty in the morning and afternoon.
Cafeteria Assistant
Onslow County Schools
09.1992 - 02.1994
- Maintained a working relationship with other employees and staff
- Politely and respectfully served students, staff, parents, and others
- Accepted responsibility for multiple tasks without supervision
- Followed a work schedule, planed ahead, and helped others on the child nutrition team
- Washed and prepared vegetables for cooking
- Prepared cake and icing using USDA recipe
- Cleaned ovens, deep-fat fryers, tilt skillets or other heating equipment in kitchen
- Took out trash and washes trash cans
- Collected meal money from students and records the number of students eating into the school computer system
- Prepared chef salads
- Checked in groceries, put them in storage, took inventory and dates the food in stock
- Cleaned refrigerators, milk box, freezer, holding cabinets
- Cleaned service lines
- Ran dishwashers
- Cleaned windows, walls, tables, and chairs in dining room
- Washed and cut chicken, pork, beef, and turkey for preparation
- Prepared bread, biscuits, cornbread, etc., from recipe
- Maintained daily production record of food
- Performed other duties and responsibilities as assigned by supervisor.
Education
No Degree -
Myrtle Beach High School
Myrtle Beach, United StatesHigh School Diploma -
Senford High School
Arizona08.2011
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Child Development
- Self Motivation
- Attention to Detail
- Creative Problem-Solving
- Critical Thinking
- Customer-oriented
- Friendly, positive attitude
Timeline
CY Program Assistant GS04 CY2
MCCS MARINE CORPS COMMUNITY SERVICES
08.2013 - 10.2024
Bartender
Red Lobster
06.2005 - 08.2011
Service Pro
Red Lobster
06.2002 - 06.2005
Hostess
Red Lobster
06.2000 - 06.2002
Runner/Office Assistant
Kellam Law Firm
04.2000 - 08.2000
Teachers Assistant
Onslow County Schools
02.1994 - 08.1999
Cafeteria Assistant
Onslow County Schools
09.1992 - 02.1994
No Degree -
Myrtle Beach High School
High School Diploma -
Senford High School
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