Amy Contreras
Manchester,NH
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Boot Barn
08.2025 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Marshalls
2024 - 08.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store presentation standards, ensuring product displays were organized and appealing.
- Provided detailed product knowledge to customers, fostering informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in inventory management, supporting stock replenishment and organization efforts.
- Engaged in training initiatives for new hires, sharing best practices and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Applebee's Grill + Bar
2022 - 2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with servers to communicate wait times and special requests efficiently.
- Maintained cleanliness and organization of entrance and waiting areas.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining area for open tables, facilitating timely seating for incoming guests.
- Implemented feedback collection process from guests to improve service quality.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
Education
Certificate - Medical Assistant
Manchester Community College
Manchester, NHHigh School Diploma -
Manchester High School of Technology
Manchester, NH06-2022
Skills
- Customer service
- Time management
- Listening skills
- Multi-tasking strength
- Money handling
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- Product sales
- Meeting deadlines
- Professional demeanor
- Friendly and outgoing
- Calm demeanor
- Problem-solving skills
Languages
Spanish
Professional Working
Timeline
Sales Associate
Boot Barn
08.2025 - Current
Sales Associate
Marshalls
2024 - 08.2025
Restaurant Hostess
Applebee's Grill + Bar
2022 - 2023
Certificate - Medical Assistant
Manchester Community College
High School Diploma -
Manchester High School of Technology