Amy Conway
Colorado Springs,CO
Overview
34
34
years of professional experience
Work History
Cashier/Server
La Casita Mexican Grill
04.2013 - 07.2019
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front of the restaurant.
- Properly verified customer identification for alcohol purchases.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Server
Front Range BBQ
06.2005 - 07.2011
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Fine Dining Server
The Melting Pot
04.2004 - 05.2005
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Managed sections for smooth flow of guests and orders.
- Answered customers' questions, recommended items, and recorded order information.
- Served on average 20 patrons daily with consistent recommendations for exceptional service
Restaurant Supervisor
Conway's Red Top, LLC
06.1985 - 11.1999
- Family owned, established good customer relations and excellent service to build and retain loyal customers.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Trained workers in every position, including food preparation, money handling, and assigning tasks and cleaning roles to individual team members in alignment with operational and customer needs.
Education
High School Diploma -
Coronado High School
Colorado Springs, COAssociate of Applied Science - Registered Medical Assistant
PPI Health Career School
Colorado Springs, COCertified Phlebotomist - Phlebotomy
National Healthcare Certification Organization
Colorado Springs, CO07.2024
Timeline
Cashier/Server
La Casita Mexican Grill
04.2013 - 07.2019
Server
Front Range BBQ
06.2005 - 07.2011
Fine Dining Server
The Melting Pot
04.2004 - 05.2005
Restaurant Supervisor
Conway's Red Top, LLC
06.1985 - 11.1999
High School Diploma -
Coronado High School
Associate of Applied Science - Registered Medical Assistant
PPI Health Career School
Certified Phlebotomist - Phlebotomy
National Healthcare Certification Organization
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