Amy Cook
Longmont,CO
Summary
Collaborative leader with proven history of engaging and motivating teams to design, develop, and deploy innovative software solutions.
Smoothly equip employees to independently handle daily functions and meet customer needs. Dedicated to streamlining processes and increasing efficiency by analyzing pain points and modifying both software and workflow to demonstrate advancement. Dynamic ability to communicate effectively with a diverse range of stakeholders, including internal and external resources and senior leadership.
Overview
26
26
years of professional experience
Work History
Manager, IT Development and Applications
Northwest Hardwoods (NWH)
06.2019 - 04.2024
- Maintain Vendor Relationships for installed and cloud-based Software Applications
- Document business requirements and approve modification and rollout of software modifications by internal and 3rd party developers
- Perform and coordinate upgrades of enterprise software
- Monitor and communicate adherence to SDLC, with adoption of TFS & DevOps for Sprint Planning, Source Control, Issue Tracking, and approval process from Change Advisory Board
- Reporting of team metrics to Senior Leaders
- Hiring, Training, and Task Assignment of Applications and Development Team and DBAs
- Work closely with DBAs to identify and troubleshoot performance issues
- Communicate Team performance and bottlenecks to Project Managers
- Plan Development and DBA resource capacity and estimate task story points for Project Plans with IT involvement.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
IT Enterprise Applications Lead
Northwest Hardwoods
06.2018 - 06.2019
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Led discussions with Developers and BA to identify and document solutions.
- Learned and adapted quickly to new technology and software applications.
ERP Applications Manager
K2 Sports
04.2018 - 06.2018
- Designed and coded migration of SAP to Avante
- Re-integrated 3rd party systems using existing solutions
- Liaison on integration of Wells Fargo AP Automation system, coordinating Bank Project Team and Developer.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Analyst Business Systems, SAP
Coleman
06.2016 - 03.2018
- Configuration of System in Order to Cash and Warehouse Management/Inventory Management
- Troubleshot incidents reported by end-users in Global SAP Instance
- If requirement is revealed, write up BRD and communicate closely with developers to implement and schedule system changes
- Participate in weekly meetings with BA's and Developers to discuss and schedule Sprint tasks and Rollout.
Programmer / Analyst
K2 Sports
06.2003 - 06.2016
- Responsible for maintenance of ERP (Avante) and all underlying infrastructure and integrated systems, including: Database Maintenance, File Sizing and Indexing for performance
- Build new schema for Reporting needs
- Migration from Unix to Windows
- Worked closely with users to identify and resolve pain points
- Modified existing, or developed new code to meet client needs
- Performed regression and system-level testing to verify solution and performance prior to release
- Coded and maintained EDI integration with over 15 trading partners
- Helped with design and/or coding of several integrations to ERP, including: AgileShip, B2B/B2C Portals, Credit Card Processing, Avatax
- Helped design and code for migration from Avante to SAP.
Tech Support Analyst
Epicor Software
01.1998 - 06.2003
- Analysis of Database and Connectivity issues
- Runtime errors on Screen Definitions
- Troubleshooting File Read/Write errors
- Down systems
- Resolving issues during and after Upgrades.
Education
Sociology -
University of Michigan
Bachelor of Arts - Zoology
Miami University
Master of Science - Computer Information Systems
University of Phoenix
Skills
- ERP
- External Solution Integration
- Coaching and mentoring
- Documenting business and technical requirements
- Workload planning
- Code Review
- Collaboration
- Interpersonal Communication
- Flexible and Adaptable
- Performance Evaluations
Timeline
Manager, IT Development and Applications
Northwest Hardwoods (NWH)
06.2019 - 04.2024
IT Enterprise Applications Lead
Northwest Hardwoods
06.2018 - 06.2019
ERP Applications Manager
K2 Sports
04.2018 - 06.2018
Analyst Business Systems, SAP
Coleman
06.2016 - 03.2018
Programmer / Analyst
K2 Sports
06.2003 - 06.2016
Tech Support Analyst
Epicor Software
01.1998 - 06.2003
Sociology -
University of Michigan
Bachelor of Arts - Zoology
Miami University
Master of Science - Computer Information Systems
University of Phoenix
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