Amy Cook
Amarillo,TX
Summary
Accomplished Owner/Operator Supervisor with a proven track record in small business operations and client service, notably at Self-employed. Expert in financial planning and relationship building, I've significantly enhanced customer satisfaction and operational efficiency. My leadership at YMCA of Amarillo underscores my ability to drive team success and innovate program development.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator Supervisor
Self-employeed
10.2015 - 11.2024
- Developed financial forecasts for informed strategic planning.
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Designed training programs, enhancing skills and enabling employee growth.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Program Director
YMCA of Amarillo
03.2006 - 07.2015
- Enhanced youth program outcomes by implementing creative and engaging activities.
- Trained and supervised a team of support staff, fostering a positive work environment for all employees.
- Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
- Organized community outreach events to raise awareness of available programs, attracting new participants through targeted promotion efforts.
- Streamlined communication with parents and guardians, ensuring timely updates on program events and student progress.
- Promoted a safe and inclusive environment by enforcing strict adherence to behavioral guidelines and conflict resolution strategies.
- Developed curriculum for various age groups, resulting in increased program participation.
- Adhered to negotiated annual budget and spending requirements.
- Coordinated volunteer efforts within the organization, leveraging community support to enhance program offerings further.
- Managed budgets and resources effectively, thereby maximizing the impact of each program offered.
- Collaborated with other department directors to create cohesive programming across different age groups or focus areas.
- Evaluated individual participant needs, tailoring programs to address unique challenges or interests.
- Established partnerships with local organizations to provide additional resources and opportunities for program participants.
- Maintained accurate records of attendance, enrollment data, budgetary information providing essential insights into program performance metrics.
- Partnered with local organizations to expand access to social and community services.
Sales Associate
Karsten Homes
08.2002 - 03.2006
- Maintained up-to-date knowledge of industry trends, providing informed guidance to clients on design choices and options.
- Optimized communication between contractors and clients, ensuring timely project completion.
- Assisted clients with selecting suitable home designs and layouts based on their unique needs.
- Implemented creative problem-solving techniques when faced with unexpected challenges during projects.
- Developed detailed project plans for each client, allowing smooth coordination among all parties involved.
- Negotiated contracts with vendors and suppliers, securing better deals for clients on materials and services.
- Fostered a positive working relationship with team members, facilitating seamless collaboration on projects.
- Streamlined the home customization process to improve overall efficiency and client satisfaction.
- Collaborated with architects and designers to create innovative home solutions tailored to individual client needs.
- Educated clients on sustainable building practices, promoting eco-friendly design choices whenever possible.
- Provided personalized consultations for clients, resulting in increased sales and customer loyalty.
- Handled complex client inquiries professionally, resolving concerns promptly to ensure satisfaction.
- Implemented effective time-management strategies in order to meet tight deadlines without sacrificing quality or customer service levels.
- Leveraged strong knowledge of local building codes and regulations to ensure client projects met required standards.
- Enhanced client satisfaction by addressing their specific home requirements and preferences.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
Office Manager
Oak Creek Homes
09.1997 - 02.2002
- Established streamlined procedures for document management for enhanced accessibility.
- Optimized office budget by renegotiating vendor contracts.
- Fostered team collaboration by initiating regular team meetings.
- Monitored expenditures for better financial control.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Amarillo Christian Academy
Amarillo, TX01-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Team oversight
- Administrative oversight
- Financial planning
- Human resources
- Accounting expertise
- Sales oversight
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel spreadsheets.
- Supervised team of 25 staff members.
Certification
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
Languages
English
Full Professional
Timeline
Owner/Operator Supervisor
Self-employeed
10.2015 - 11.2024
Program Director
YMCA of Amarillo
03.2006 - 07.2015
Sales Associate
Karsten Homes
08.2002 - 03.2006
Office Manager
Oak Creek Homes
09.1997 - 02.2002
High School Diploma -
Amarillo Christian Academy